For parents

An account can be opened for a child if:

• The child is between 6 and 15 years of age
• The child becomes our customer for the first time
• The child has a passport or eID card issued in Latvia

Find out more about opening an account remotely here.

The child can open an account remotely on their own if they:

• Are at least 16 years of age
• Have Smart-ID QES* or eID (ID card with a reader)

Find out more about additional conditions here.

The basic package includes a Swedbank payment card or Swedbank ISIC card and payments. For young people between 6 and 25 years (inclusive), this package is free of charge

• The parent can activate the package at the time of opening the child's account or later by contacting us on 67 444 444
• If the child is at least 16 years old and has access to Internet Banking, the child can activate the package on their own here

• If the child is between 6 and 15 years of age (inclusive) and has a bank account, the parent can obtain remote access to Internet Banking for the child here
• If the child is at least 16 years old and has the Smart-ID QES* or eID (ID card with reader), the child can obtain access to Internet Banking by filling out an application here
• Our mobile app is downloadable here

* If you have Smart-ID Basic, turn it into Smart-ID Qualified (QES) within a couple of minutes in the Smart-ID app.

If the child is 6-15 years old

The parent can change the transfer limits for the child's account:

• By writing a message via Internet Banking here and specifying the reason for changing the limit and the amount
• By calling 67 444 444
• By going to a branch. A branch visit needs to be booked in advance here.

If the child is 16-17 years old

• The child can request a change of limits up to EUR 100 per month remotely or in person on their own
• To change the limits above 100 EUR per month, a justification to do so from the parent or guardian is required
• After receiving the justification, the child signs the agreement for the change independently, either remotely or in person

If the child is 18 years old

From the age of 18, the child can change the transfer limits on their own by logging in here.

A card can be blocked for a period of up to 10 days:

• By choosing the child's card and pressing "Block the card" on the Internet Banking site under "Cards" > "My cards" > "Other persons cards"
• By calling us on 67 444 444

A blocked card can be unblocked via Internet Banking within 10 days of the blocking. If the card is not unblocked, it will be permanently closed after 10 days.

If the card is lost or not working, you can replace it after blocking on the Internet Banking site under "Cards" > "My cards".

• If the card is lost, block the child's card immediately on the Internet Banking site under "Cards" > "My cards" > "Other persons cards" or call 67 444 444.
• If the child is 6-15 years old, a new card can be ordered by the child's parent or legal guardian. Order the Swedbank ISIC or Swedbank payment card here
• If the child is 16 years of age or older, they can order a new card on their own. Order Swedbank ISIC here, and Swedbank payment card – here

The Swedbank ISIC card is valid for 6-18 months, depending on the date of ordering:

• If ordered between 1 January and 31 July – valid until the end of the current year
• If ordered between 1 August and 31 December – valid until the end of the next year

Swedbank payment card is valid for 4 years from the date of production

The card's expiry date and status can be viewed on the Internet Banking site under "Cards" > "My cards" > "Other persons cards".

• The parent can do this in their Internet Banking user account under "Cards" > "My cards" > "Other persons cards".
• If the child is at least 16 years old and has access to Internet Banking, the child can enable or disable this feature on their own via Internet Banking or in the mobile app

• The card is renewed automatically two months before the expiry date
• The new card has the same PIN as the expired one
• The card is delivered to a branch or by post to the specified address

Swedbank ISIC card cannot be renewed if:

• An appropriate photo is lacking
• The cardholder has changed school
• The school has changed its name or school reorganization has taken place
• "Do not renew card" is ticked under card renewal
• The school has not submitted the required information on its students in the State Education Information System
• The cardholder does not meet the ISIC card requirements

To replace the photo, fill out a new application for the ISIC card. This can be done here.

If the child is 6-17 years old, the parent can keep track of their payments and card transactions on our mobile app by selecting the child's account, or via Internet Banking here.

• If you're registered as a guardian, you can change the card limits for your child until 15 years of age on the Internet Banking site under "Cards" > "My cards" > "Other persons cards"
• If the child is at least 16 years of age, they can change the card limits on their own in their Internet Banking user account under "Cards" > "My cards" or in the mobile app under "Cards"

Contactless payments are safe because:

• From time to time, the purchase must be confirmed with the PIN to make sure that the card is being used by the authorized user.
• The card or mobile device cannot be read from a distance – it must be held within 4 cm of the card acceptance device
• During contactless payment, card details such as the three-digit number on the back of the card are not shared. This ensures that card data cannot be stolen and used for online purchases
• Push notifications on outgoing amounts can be received in the mobile app
• In Latvia, the limit per one purchase is 50 EUR, but this may vary in other countries

However, if you want to disable contactless payments on your child's card, you can do so via Internet Banking.

The child can check their card's PIN in the mobile app under "Cards". A parent cannot do this, because for security reasons only the cardholder can view the PIN.

• Smart-ID Basic – available from the age of 6. This is an enhanced electronic signature with an unqualified certificate that can be used for banking e-services
• Smart-ID qualified electronic signature (QES) – available from the age of 7. This is a qualified electronic signature that can be used to sign documents and is equivalent to a hand-signed document

Find out more about how to register both types of Smart-ID here.

Find out more about how to register a Smart-ID account for a child here.

• Open our app and click on your initials in the top right corner
• Select "User preferences"
• Make sure that push notifications are enabled

This service is available until the child reaches the age of 17.

• Apple Pay: available from 13 years of age. Find out more here
• Google Pay: available from 14 years of age if the child has a Mastercard card and a Google account. Find out more here

Learn more about e-wallets and smart devices on our Internet Banking site under "Cards" > "Digital wallets".

To activate the mobile app for a child, it is necessary to have:

• An active account
• Internet Banking user ID
• Means of authentication (Smart-ID or PIN calculator)

If this is available, the mobile app can be downloaded here.

If a user ID has been assigned for the child, the parents can view it until the child reaches the age of majority via Internet Banking by pressing here and choosing "Other Remote Banking Services Agreements I'm added to" > "View".