COVID-19

• When shopping online, pay by bank card, by money transfer via Internet Banking or with ApplePay. To make payments to volunteering assistants, a money transfer will be the most universal and accessible solution.
• If you and the provider of assistance both use the Swedbank mobile app, you can carry out the settlements between you through the app’s feature called money request that the volunteer can send by text message, e-mail or WhatsApp - the payment details will appear automatically in the app for the payer.

If no computer, smart phone or internet can be used:

• If you have a bank card, contact the Samaritan Association for help with delivery of necessary purchases by phone on 2 66 02 002. The Samaritan Association has the portable bank payment terminals available to enable paying by card at your doorstep for the items delivered. Important to remember - the card may only be used its owner! If the card is about to expire, you can request delivery of the new card to your mailbox via Internet Banking or by phone on 67444444.
• Engage your Internet Banking account’s additional user, or person of trust, in making the payments. The person of trust, normally a family member, has the right to access the customer’s account with their Internet Banking credentials (Smart-ID or Digipass) in order to make transfers in it. If such access rights have not yet been set up and the health condition permits that, arrange a visit to branch (if the additional user is not a customer of Swedbank, you both must come together). With the safety of health while visiting branches in mind, consultations during the state of emergency are available only by prior appointment via Internet Banking.
• If none of the above options are suitable for your situation, call the Swedbank Consultation Centre on 67444444 - our specialists will answer your questions and help finding a solution that works best for each customer.