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Processing of Personal Data

Your privacy is important to us

Taking care of the safety of personal data is our priority. The personal data you have entrusted to us allows us to serve you taking into account your preferences, as well as to provide you with personalized support and advice.
Like the majority of service organizations, Swedbank processes personal data at its disposal, including, in order to create offers and servicing tailored for you, as well as to provide secure access to them.
We want you to know what personal data we process and why, how we use it and what options and controls are at your disposal.

Personal data is used to provide you with secure access to our products and services and to enhance your customer experience with our services. Your personal data enables us to understand your individual needs so that we can provide you with best possible support and advice. It is extremely important for Swedbank to protect your personal data and to ensure its confidentiality. We continuously implement appropriate technical and organizational measures to prevent personal data from unauthorized access and make sure that your data, money and other valuables are safe with us in our premises and systems. Swedbank ensures that you are always in control of what is happening with your personal data. You can see the majority of your personal data at our disposal on Swedbank Internet Banking site. You can edit your personal data and update your preferences on Swedbank Internet Banking site, at branches, over the phone with the Consultation Centre, as well as in mobile app.

Consents and permissions management

  • Choose your preferences how to your personal data within Swedbank.
  • Choose ways of receiving offers and other information

Ways of communication

Select the most convenient ways for you to be contacted by us: via e-mail, phone, SMS or post.

Cookies management

We use cookies to ensure technically sufficient website functioning, also to make our website easier for you to use and to provide a personalised experience

Personal data means any information that can be linked to a specific person. This can be the first name, surname, contact information, card payment details, information about concluded agreements, customer satisfaction, and much more.

We obtain personal data directly from you and from the products and services you use. In this regard, we process the data you provide to us when you contact us via Swedbank Internet Banking, mobile app, branches, as well as over the phone and by e-mail. We can also obtain personal data from other persons, such as public registers (Land Register or Credit Register etc.) and use it, for example, for issuing mortgage loans or setting up an insurance policy.

We can also process data about you if you are a natural person’s or legal entity’s representative, transaction party, heir, ultimate beneficial owner etc.

Read more in Swedbank Principles of Processing Personal Data chapter 3

We process your data to provide you with products and services and to ensure that you can conveniently use them. We also process your personal data in order to be able to create offers of services tailored for you and personalized financing limits. Last but not least, subject to applicable legislation, your personal data helps us to prevent money laundering and enables us to carry out creditworthiness and risk assessment. In some cases, we make audio and video recordings of the mutual communication to ensure protection of your and our interests and guarantee your safety.

Read more in Swedbank Principles of Processing Personal Data chapter 5

We may share your data with other persons for the purposes of providing Swedbank services. For example, in order to set up a lease or insurance policy, Swedbank Group companies will share some of your data among themselves.

Likewise, we may share your data with registries and databases in order to perform agreements entered into with you or our legally binding obligations. Also, your data will be shared with persons and companies involved in the provision of Swedbank services, for example, to deliver you mail, e-invoices etc.

Read more in Swedbank Principles of Processing Personal Data chapter 8

Swedbank Principles of Processing Personal Data contain the key information about how Swedbank processes personal data. Swedbank updates the Principles of Processing Personal Data in cases when essential changes occur in how personal data is being processed, including in connection with amendments in the applicable law.

Swedbank notifies about changes in the Principles of Processing Personal Data one month in advance, on Swedbank website, via Internet Banking messages, text messages or e-mail.

If you have any question or complaint in connection with how we process your personal data, please contact us by using the most convenient method of communication.

Read more in Swedbank Principles of Processing Personal Data chapter 13

You have the right to ask Swedbank to provide information about what your data we process and to have that data amended or deleted if they are incorrect or outdated. In cases when you do not want to receive offers of service tailored for you or personalized financing limits, you have the right to withdraw your consent or object to data processing. You can exercise this and other rights by making a Swedbank an identified request via Internet Banking or at a branch or by calling the Consultation Centre or by e-mailing a request signed by e-signature. We will do our best to reply to you within one month. In case we don’t reply or refuse to exercise your rights, you have the right to approach the Data State Inspectorate with your complaint.

Read more in Swedbank Principles of Processing Personal Data chapter 11

You may contact the Swedbank appointed Data Protection Officer by sending email to: or sending a letter by post to: Balasta dambis 15, Riga, Latvia, LV-1048, marked for “Data protection officer”.

documentRead more in Swedbank Principles of Processing Personal Data chapter 12

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It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

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