Processing of Personal Data

Personal data means any information that can be linked to a specific person. This can be the first name, surname, contact information, card payment details, information about concluded agreements, customer satisfaction, and much more.

We obtain personal data directly from you and from the products and services you use. In this regard, we process the data you provide to us when you contact us via Swedbank Internet Banking, mobile app, branches, as well as over the phone and by e-mail. We can also obtain personal data from other persons, such as public registers (Land Register or Credit Register etc.) and use it, for example, for issuing mortgage loans or setting up an insurance policy.

We can also process data about you if you are a natural person’s or legal entity’s representative, transaction party, heir, ultimate beneficial owner etc.

We process your data to provide you with products and services and to ensure that you can conveniently use them. We also process your personal data in order to be able to create offers of services tailored for you and personalized financing limits. Last but not least, subject to applicable legislation, your personal data helps us to prevent money laundering and enables us to carry out creditworthiness and risk assessment. In some cases, we make audio and video recordings of the mutual communication to ensure protection of your and our interests and guarantee your safety.

We may share your data with other persons for the purposes of providing Swedbank services. For example, in order to set up a lease or insurance policy, Swedbank Group companies will share some of your data among themselves.

Likewise, we may share your data with registries and databases in order to perform agreements entered into with you or our legally binding obligations. Also, your data will be shared with persons and companies involved in the provision of Swedbank services, for example, to deliver you mail, e-invoices etc.

Swedbank Principles of Processing Personal Data contain the key information about how Swedbank processes personal data. Swedbank updates the Principles of Processing Personal Data in cases when essential changes occur in how personal data is being processed, including in connection with amendments in the applicable law.

Swedbank notifies about changes in the Principles of Processing Personal Data one month in advance, on Swedbank website, via Internet Banking messages, text messages or e-mail.

If you have any question or complaint in connection with how we process your personal data, please contact us by using the most convenient method of communication.

You have the right to ask Swedbank to provide information about what your data we process and to have that data amended or deleted if they are incorrect or outdated. In cases when you do not want to receive offers of service tailored for you or personalized financing limits, you have the right to withdraw your consent or object to data processing. You can exercise this and other rights by making a Swedbank an identified request via Internet Banking or at a branch or by calling the Consultation Centre or by e-mailing a request signed by e-signature. We will do our best to reply to you within one month. In case we don’t reply or refuse to exercise your rights, you have the right to approach the Data State Inspectorate with your complaint.

You may contact the Swedbank appointed Data Protection Officer by sending email to: dpo@swedbank.lv or sending a letter by post to: Balasta dambis 15, Riga, Latvia, LV-1048, marked for “Data protection officer”.

documentRead more in Swedbank Principles of Processing Personal Data chapter 12

We have prepared several types of offers so you can choose the one that best suits your interests and needs at the particular time:

1. personalized suggestions;
2. personalized financing and insurance limits;
3. offers together with partners.

You can receive these offers by giving your consent to the above types of these: all, some or none. You can withdraw your consent at any time.

Part of the offers will be available on the Internet Banking site, in the mobile app, at branches and the Consultation Centre. However, in order to receive the offers by e-mail, SMS, phone or post, you shall give your consent to the communication channels. You can choose to receive offers via all or only some channels. Alternatively, you can choose not to consent to any channel, however in that case you will not receive offers via those channels.

You can easily review the consents you have given at any time.

More about preparing and sending offers

• For more details on the types of offers, the data used to prepare them, as well as the exchange of data between Swedbank Group companies in Latvia, see here.
• You can manage the consents you have given, including withdraw them, here.

If you do not have access to our Internet Banking, you can get more information and review, including withdraw, the provided consents by visiting any Swedbank branch or calling the Consultation Centre.

To increase your awareness of Swedbank news and to strengthen the Swedbank brand, we prepare important relevant information and surveys:

1. relevant information – for example, invitations to events, greetings and newsletters;
2. customer satisfaction surveys – for example, questionnaires regarding services and products used.

We will prepare this information in our legitimate interests without asking for consent, but you may decide whether or not to permit us to do so. You can choose which types of information to receive or to object to, that is, each type separately or both together.

Other information will be sent to you by us via Internet Banking or the mobile app or, if you have consented to the respective communication channels, by email or occasionally by phone.

More about preparing and sending offers

• For more details on the types of offers, the data used to prepare them, as well as the exchange of data between Swedbank Group companies in Latvia, see here.
• You can manage your permissions, including to object to data processing, here.

If you do not have access to our Internet Banking, you can get more information and review, including withdraw, the provided consents by visiting any Swedbank branch or calling the Consultation Centre.