Customer data

Full, up-to-date data – better and safer services

Just like other banks, we too have a duty to comply with regulatory requirements and follow the Know Your Customer (KYC) principle in our operations. For this reason, we ask our clients:

To indicate their contact information, nationality, place of residence, field of activity and other similar data.
Update this information time from time.
If necessary, to provide further details about certain transactions (e.g. about the origin of funds transferred to customer’s account).

Good to know

Relationship between a bank and its customers is based on mutual trust. We care about our customers’ trust; we, therefore, periodically publicly announce our financial results and other performance reports. Accordingly, we ask our customers to provide certain information about them as well.

Provision of information is important for several reasons. First, banks must comply with very strict legal requirements which oblige them to implement the ”Know Your Customer (KYC)” principle. Implementation of this principle is related to application of international measures aimed at prevention of money laundering and terrorism financing. Banks must ensure that their infrastructure is not abused by malicious entities or by persons who pose threat to others.

Another important reason is that banks care about their customers’ security and the security of their accounts. With up-to-date details available, we can ensure safety of accounts more easily, prevent illegal actions by fraudsters, stop suspicious transactions and thereby protect our customers from financial losses.

Yes, local and international legislation imposes an obligation on banks in other countries to apply the “Know Your Customer” principle.

All of the data you provide us is protected by strict security and confidentiality rules.

We disclose customer data to third persons only if we have received the customer’s written consent or if the disclosure of data is required of us pursuant to law (e.g. a notary, the police, the State Revenue Service and Customs Board).

Information is not collected with the purpose to immediately forward it to other institutions. Information you provide is stored responsibly. In certain cases, when this is necessary, authorised institutions (law enforcement, security provision, etc.) are entitled to address banks and request the provision of information about a customer. In such case, the bank, in accordance with laws, will be obliged to provide such information.

Banks have a duty to guarantee secrecy of customer’s identity, accounts, deposits and transactions
Information regarding a customer and their transactions acquired by the bank through provision of financial services under the relevant contract is non-disclosable information
The bank may disclose such information only to customers themselves or to their representatives except in cases laid down in the Law on Credit Institutions – to government authorities and other persons, as set forth by this law

If the bank is not provided with the necessary information, in certain cases, the bank will no longer be able to provide its services to such a customer. This may mean restrictions in using one’s account, card, online banking. Money in your account will not disappear, however, you will have access to banking services only after you provide the required information.

Banks are required to identify politically exposed persons whose role in society calls for heightened attention. Family members and close associates of a person with public authority are also considered to be politically exposed persons.