E-Invoices

• Check if the bank account you‘ve placed when ordering an e-invoice is active. If it‘s closed, You‘ll have to fill in a new application for an e-invoice and indicate your active bank account in it.
• Check the type of e-invoice application given. It should be marked as „Order“. If it‘s marked as „Termination“, you‘ll have to fill in a new e-invoice application.
• If you ordered the e-invoice successfully, but haven‘t received it anyways, please contact the service provider directly.

• Check if you‘ve received the e-invoice itself. If it‘s missing – please, contact your service provider.
• Check if the automated payment agreement is valid. If it expired, please conclude a new one in the section “Applications and agreements”.
• Make sure that you’ve really ordered automated payment for your e-invoice. If not, you can order it in the section “Applications and agreements”. Have in mind, that all e-invoices that you’ve received before concluding the automated payment agreement must still be payed manually.
• Check the amount stated in the received e-invoice. If it exceeded the maximum monthly amount set in the automated payment agreement, the payment couldn‘t be done. In this case you should pay the e-invoice manually. It would be better for you to increase the maximum limit of your automated payment in the future. You can do it in the internet bank, in the section “Applications and agreements”. Bear in mind, that it’s safer to set a maximum month limit a bit bigger than your usual e-invoice amount – it will be helpful for i.e., when the first e-invoice might be for covering two months of magazine subscription etc.
• Check your bank account balance – maybe the funds were insufficient on the day of the payment. In this case the bank trying to perform automated transaction for 6 more days.

If you‘ll get sufficient funds during those 6 days, your e-invoice might be payed partially (if you’ve selected this option when ordering it) if you happen to have at least 50% of the e-invoice amount. If the funds will be insufficient to pay 50%, you‘ll have to pay the e-invoice manually later as it will be marked under status „Unpaid“.

• Receiving of e-invoices may be discontinued by logging on to Internet Banking at “Applications and agreements”, calling us on 67 444 444, visiting your nearest Swedbank branch or contacting the e-invoice issuer.
• Automatic payment can be stopped by terminating the respective e-invoice’s automatic payment agreement. This can be done by logging on to Internet Banking here, calling us on 67 444 444 or visiting your nearest Swedbank branch.

The e-invoice is payable by clicking “Pay” in “My E-invoices” section on the Internet Banking site or by enabling automatic payment for the e-invoice.

Setting up and receiving e-invoices via Internet Banking is free of charge. Payments between Swedbank accounts are free of charge; the cost of transfers to other banks is according to the current price list of payments.

• When setting up a new e-invoice
  1. Click on “Order new e-invoice”.
  2. In the list provided, find the company whose e-invoices you wish to set up with automatic payment.
  3. Choose “Yes” for the automatic invoice payment option on the application.
• By changing the payment terms of an existing e-invoice
  1. In the section “My E-invoices”, click “Enable automated payment” next to the e-invoice received.

When you order an e-invoice, you can specify the maximum amount per month which may not be exceeded in automatic payment of e-invoices. If the invoice amount exceeds the limit, the invoice will not be paid.

When you order an e-invoice, you have the option to allow partial payment. This means: if your account lacks funds to cover the entire invoice amount on the payment date you selected, the system will monitor the account for changes for 6 more days. If the account still lacks the full amount of the 7th day, then the invoice will be paid partially by transferring at least 50% of the invoice amount. If less than 50% of the amount necessary for invoice payment is available in the account, the invoice will not be paid.

When setting up e-invoice automated payment, you can choose one of the following payment date options:

• The due date (the date specified by the service provider in the e-invoice).
• 2 days after receiving the e-invoice. That way the e-invoice will be paid in timely manner without waiting for the deadline.
• 2 days before the due date. If the transfer is to be made to another bank, you can be sure that the amount will be transferred to the payee by the due date and the payment will not be overdue.

You can modify the terms of payment by selecting the respective e-invoice automated payment agreement.

The e-invoice will not be paid if there is no positive balance of EUR currency in the account on the payment date. The account must contain funds in EUR currency. If you have funds in other currency in your account, exchange the required amount of funds into EUR via Internet Banking before the date due for payment.

If your account lacks funds to cover the entire invoice amount on the payment date you selected, the system will monitor the account for changes for 6 more days. If the account still lacks the full amount of the 7th day, then the invoice will be paid partially (if you’ve selected this option when ordering the e-invoice) by transferring at least 50% of the invoice amount. If less than 50% of the amount necessary for invoice payment is available in the account on the 7th date, the invoice will not be paid.

With an e-invoice:

• Your invoices will always be paid on time
• Receiving, paying and storing invoices will be easier.
• You will save time both in aggregating and paying your monthly bills.

Let us know about that company and we will contact it to offer the e-invoicing service.

Other invoice payment options are:

• Standing order – if the monthly invoice amount is constant, payments will take place automatically on a date of your choice.
• Defined payment – if the monthly invoice amount is changeable, then invoices need to be paid manually using the saved payment form.