Navigate to main page content
Become a customer

Authentication tools

Log in and confirm operations in any way you prefer!

Choose an authentication tool that best suits your needs and lifestyle. Access Swedbank’s digital environment with your preferred tools:

  • Smart-ID
  • Biometric data – your fingerprint or face recognition
  • PIN code
  • PIN calculator
  • Personal eID card
Important! If your Smart-ID expires or a new account on another phone is needed, you can register it yourself. It will take a couple of minutes of your time, and you’ll need your passport or eID and a phone (smart device) with up-to-date software. Here you can watch a video on how to do it!

What’s the Smart-ID?

Smart-ID is a free mobile app for conveniently logging in, making payments and signing agreements on the Swedbank Internet Banking site and the mobile app.

Find out more

To use the Smart-ID, you need:

  • A smartphone that meets the minimum technical requirements set for Smart-ID
  • Mobile internet or Wi-Fi connection
  • The app’s version 20 or later. Older versions of the Smart-ID app are not supported. Find out more here

Smart-ID Basic

  • available from 6 years of age;
  • improved electronic signature with non-qualified certificate;
  • can be used for e-services offered by banks.

Find out about registration possibilities here.

Smart-ID qualified electronic signature (QES)

  • You need to be at least 7 years old to use it.
  • Can be used to sign documents with qualified electronic signature. It is equivalent to a document signed by hand.

Find out about registration possibilities here.

Book a consultation

How to renew your Smart-ID account?

Learn here

How to renew Smart-ID yourself in case of a new phone?

Learn here

You can log in and confirm payments with extra ease by using your biometric data – that way you won’t have to memorize or enter any codes! Biometrics is currently one of the most secure ways of authentication which ensures that only you can access specific apps and data because you only save your biometric data - facial image or fingerprint - in your smartphone.

In the mobile app

In our app, you can use the biometric data to:

  • Log in
  • Confirm payments

How to start using biometrics in the mobile app:

  • In order to use your biometric data in the Swedbank app, first you need to enable usage of biometrics in your smart device settings.
  • The smart device must have a fingerprint or face recognition sensor.

Instructions on how to enable biometric data in the smart device and mobile app:

In Internet Banking

You can also log in to Internet Banking with biometric data. In order to use your biometric data in Internet Banking, first you need to enable usage of biometrics in your mobile app.

How to log in to Internet Banking with biometric data?

  • Enable biometric data in the mobile app
  • Choose Biometrics as the log-in method in the Internet Banking browser
  • Enter your user ID and identity number in Internet Banking
  • The control code generated in Internet Banking must be compared against the code in the Swedbank mobile app
  • If the codes match, confirm using biometrics
  • After confirmation, you will be logged in to Internet Banking

How to confirm payments in Internet Banking with biometric data?

  • Log in to Internet Banking with biometric data
  • Go to section “New payment”
  • Prepare the payment and press “Confirm”
  • The control code shown in Internet Banking must be compared against the code appearing in the Swedbank mobile app
  • If the codes match, confirm using biometrics
  • The payment will be made after confirmation

Remember! You can confirm the payment with biometrics only if you’ve logged in to Internet Banking with biometrics.

In the mobile app, with the fingerprint or face recognition sensors you can:

  • Log in to the app
  • Conveniently and quickly check your account balance
  • Confirm payments (up to 100 euros, 10 times in a row)
  • Manage your cards (block and unblock them, change their limits)
  • Repay outstanding credit card limit
  • Through the “Services” section of the app, you can access Internet Banking without any additional login

In Internet Banking, with the fingerprint or face recognition sensors you can:

  • Log in to your Internet Banking profile
  • Conveniently and quickly check your account balance
  • Confirm payments (up to 100 EUR, 10 times in a row)

PIN is an easy way of logging in and confirming payments in our app and in Internet Banking. If you don’t see the “App PIN code” section in our app yet, rest assured that it will be added in a future update of the app.

Why use it?

  • It’s easy – when logging in or confirming a payment, just enter your PIN-code and that’s it. Also, you can choose the length of the PIN yourself from 5 to 8 digits.
  • Secure – the PIN code is not stored on your phone and only you know it (just like when using your bank card). What’s more, this PIN can be used on your phone only.
  • Versatile – you can use the PIN to log in, confirm payments up to 100 € in the app and in Internet Banking.
  • A good backup – it’s good to have at least 2 means of logging in and confirming payments, just in case. With a PIN you can be sure about being able to access your money even when other login methods fail.

How to get it?

  1. Log in to the app with your current method.
  2. Tap on your initials to go to the settings.
  3. Scroll down and open “Login methods”.
  4. Tap on the “App PIN code” to enable it.
  5. Set up your PIN code and that’s it.

Tip: if you forget your PIN, just follow the same steps to create a new one.

Here’s a more detailed guide on how to set up a PIN.

What is the PIN calculator?

The PIN calculator is an electronic device that generates single-use, random codes. The PIN calculator is a suitable solution for you if you’re not a resident of Latvia or don’t use any smart device.




Remote access to banking
Payment and agreement confirmation
Size, cm 5x8 8x14 8x14
Advantages Compact Easy to use, with big buttons, suitable for seniors and persons with reduced mobility Easy to use, with big buttons + audio playback, suitable for visually impaired users
Instruction Instruction on how to log on to Internet Banking with the PIN calculator (Digipass 260) Instruction on how to log on to Internet Banking with the PIN calculator (Digipass 300C)

Learn more

Learn more

Full price list

Learn more

Full price list

eID card with the eSignature is designed to make everyday life easier. It allows confirming agreements, invoices and other documents electronically.

eID card is a way of proving your identity also in the digital environment. The computer must be properly prepared before the eID card and the signature embedded in it can be used.

How to start using the eID card?

  1. Order the eID card with electronic signature certificate
  2. Buy a card reader
  3. Prepare your computer for work with the eID card

How to set up Smart-ID with eID?

Setting up the qualified Smart-ID requires:

  • A smart phone with Android or iOS operating system
  • A computer ready for work with the eID card
  • eID card with valid certificates and PINs
  • eID card reader
How to register a Smart-ID account using an ID-card

What to do if your eID card is lost or stolen?

Get in touch with eParaksts customer service team by calling +371 67108787 or follow the instructions here.

What’s eParaksts mobile?

eParaksts mobile is a mobile app on your smartphone that you can conveniently use for confirming e-Identity, for authentication, for payment confirmation, and for signing documents on the portal and on the smartphone in the eParakstsLV app.

eParaksts mobile works on smart devices running Android or iOS. Find out more here.

Who can get eParaksts mobile?

eParaksts mobile can be obtained by signing the contract:

  • From 14 years of age
  • With a valid personal identity document issued in the Republic of Latvia – passport, identity card (except for foreigners' eID card) or residence permit

How to obtain eParaksts mobile?

There are three ways to get it:

  • Remotely with the eID or eParaksts card. If you have the eID or eParaksts card, you can get eParaksts mobile from anywhere in the world as long as you have an activated the card with available PINs.
  • By courier. Find out more here.
  • In person at notary’s offices* by booking an appointment in advance at

* When receiving eParaksts mobile at a notary's office, according to the price list of notary services, you’ll have to cover the cost of EUR 6.05 (incl. VAT) for the verification of the identity of a natural person.

Apply for eParaksts mobile

What to do in emergencies?

If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account immediately and no one else will be able to access money in your bank accounts.

  • For private clients: call (+371 67444444).
  • For business clients: call (+371 67444444).

We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code generator) is entered 5 times in a row. You can unblock it by calling us at (+371 67444444). In case of a repeated block, you will have to visit the bank’s branch. You should book a visit in advance. Have you discovered any unauthorised transactions on your account performed prior to the blocking of Internet Bank access? Review your account statement and submit the information to us.

Secure your login data

  • You shouldn’t confirm transactions or logins to internet bank or app, which are not initiated by you under no circumstances.
  • You shouldn’t ever disclose your personal data or data used for login to internet bank & app to other persons, including family members, friends or bank employees, unless you are calling to the bank.
  • Do not write down, send by e-mail, SMS, etc. or otherwise save any confidential codes and passwords to unlock the screen of your computer or mobile phone. Create complex passwords, that are difficult to guess, memorise them and change them regularly. When creating PIN codes, be sure to make PIN codes in random number combination. Do not use combinations, such as 1111, 1234, dates of birth other personal details etc.
  • Remember that your User ID number is as important as your personal code, thus pay a great deal of attention to its security.
  • Keep in mind that after login you will have access to many services including external ones which do not require additional authentication.

Closing browsing session

The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details. Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account after finishing using the Internet Bank.

Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.

Address of the Internet Bank website

On the computer:

Address of the Internet Bank website

Address of the Internet Bank website

By clicking on the lock sign you should see the correct Swedbank certificate:

Swedbank certificate

Swedbank certificate

On the smart device:

Swedbank certificate

Swedbank certificate

Before entering your login data, make sure that the website domain is “”.

Take a moment to familiarise with our security recommendations:

  • Do not share your personal authentication means. If you want to give your family members or your employees rights to manage funds on your accounts, please, request the Bank to grant them respective rights. They will be able to use company’s accounts on behalf of their own and by using their own personal authentication means. You can revoke these rights at any time. It is also possible to order a supplementary card linked to your account for a family member to use.. Sharing the same authentication mean between the employees or family members is strictly forbidden.
  • Remember, that security of all your data (User ID, PIN codes, mobile phone number provided to the bank, personal number, etc.) is the key for protecting an access to your money.
  • If you’re using a public computer, avoid entering personal information as there might be malware that records your details.
  • Do not keep User ID number together with authentication means and their confidential codes.
  • Never send authentication data by email.
  • Never disclose your login information, unless you are initiating the call with the bank. No one has the right to request you to provide your personal number and authentication mean by phone. If you receive a call from a person stating he is an employee of the bank, end the conversation immediately.
  • Your Smart-ID or PIN code generator PINs should not coincide with any part of your phone number or the sequence of numbers.
  • Always compare control number and read “see what you sign” if available.
  • By entering PIN2 of Smart-ID you are usually confirming a payment or an agreement. Be extra careful when doing it.
  • You will get an SMS when new Smart ID account is created. Contact bank immediately if it wasn’t you who created Smart ID.

When accessing internet bank via a laptop or stationary computer, follow these safety measures:

  • Install antivirus software and configure it to automatic update of the virus definitions database (at least one auto-update per day).
  • Install the local firewall. It should be configured so that it prevents connections from the Internet to your computer.
  • Use the latest browser and operating system available.
  • Turn on automatic updates for all software. If it cannot be updated automatically, regularly check on its latest software.
  • Set your browser to block pop-ups.

Check computer safety

  • More information on the ways to secure your device and to safely use other Internet services is available on the following websites:

Do not forget to follow safety measures when accessing internet bank via mobile devices:

  • Download applications only from trusted sources such as the App Store, Google Play or Windows Phone Apps – Microsoft store.
  • Do not jailbreak your mobile device to get around limitations set by your mobile network operator or device manufacturer. It will remove protections built into the device to defend against mobile threats.
  • Always screen lock your smart phone or any of your computers. If several levels of screen lock security are offered, always use the highest security level.
  • Do not allow other persons to use your phone or tablet were Swedbank App is installed.
  • Do not reveal the screen lock codes to other persons and do not allow to unlock your phone with other persons’ biometric data.
  • Use antivirus software.
  • Always adhere to the requirements or security alerts of the manufacturer of your phone device.

When shopping online, be prudent with your personal and financial data.Properly assess the threats, which you mayencounter on the internet. We recommend to ensure protection of personal devices and always follow these safety tips:

  • Shop in reliable shops only. It is always safe to buy goods and services in well-known Lithuanian and foreign e-shops with a good reputation. Take a critical approach to unknown sellers and try to find out more information about their activity. Study public internet feedback about a specific online shop. Find out whether the website presents detailed contact data of its administrator (address, phone, email, etc.), and make sure it does not contain various errors in their links (additional words or letters, strange symbols), popup windows, advertisings, a great number of links instead of informative content.
  • Be cautious about discounts. You have found a high-quality product offered at a particularly low price? Before making a payment order, be sure that the company that offers the product really exists and is trustworthy. Be careful about advertisements in social networks. They may lead you to a fake online shop.
  • Safe shopping by card. When shopping in foreign e-shops, the most common way of payment is by card. In this case you will have to indicate the details of your payment card. If an online shop participates in international security programmes, special logos such as “Mastercard Identity Check”, and “Visa Secure” for Visa cards are used in this shop. You may be redirected to internet bank to confirm payment transaction by logging in. Learn more about “Safe online shopping” programme here. Before making payment in online shop, please evaluate safety of such online shop and study public internet feedback about its activity.
  • Safe payment via electronic banking system. When shopping in Latvian online shops, usually you will be redirected to Swedbank internet bank account. You will recognise it from the Swedbank logo and internet bank address: It confirms that payment is made directly through the bank system. After you enter your login details, the website will automatically display the generated payment form.
  • Third party providers. As of 14/09/2019, when you shop online, you might be offered to use payment initiation service, offered by payment institution (PISP), other than the bank, to pay for goods or services. If you choose to initiate payment from your account, kept with the bank, you might be asked to fill in the payment order form in the PISP’s environment, and give your consent to transfer data, necessary for performance of payment transaction, and later to confirm payment order with the Swedbank internet bank authentication mean. If you have noticed any transaction in the account statement, not authorised by you, inform us immediately by calling +371 67444444 (for private clients) or +371 67444444 (for business clients).

Suspicious SMS messages. Stay alert!

  • Fraudsters could impersonalize bank by sending fraudulent SMS under our name to obtain personal and Authentication mean data. These messages usually offer to click on an indicated link, to open an attachment or to call the indicated phone number in order to allegedly update, revise, check or activate your account in internet bank.
  • Never answer to a SMS message requesting you to submit confidential data. Never click on the links and do not open attachments from the unknown sender because this way you can activate a virus, or you will be redirected to a fraudulent website.
  • In case you are clicked on the link and were redirected to a website resembling our site, do not enter any requested data and contact us. Here you can find the information on how you can recognise the authentic website.
  • If you suspect that other persons have gained access to your login data, contact us immediately.

Suspicious emails or calls. Be cautious!

  • If you receive a suspicious call or email from an alleged “bank employee” or “police officer” requesting you to disclose confidential login details – under no circumstances disclose such information. Do not trust this person only because he or she knows something about you. Fraudsters can have different scenarios to steal money (they request to update data; inform about suspicious bank transactions, etc.), yet they have one common feature – they request to disclose confidential internet bank login data or to enter the generated code of Authentication mean and transaction confirmation.
  • Neither bank employees nor representatives of law enforcement or other institutions contact residents requesting them to disclose their Internet Bank details (User ID, PIN codes, etc.) or initiate as well as confirm transactions not initiated by you. Therefore, stay alert and do not open suspicious emails. Make sure that you log in to the Internet Bank via the right website (

Here are some of the most common indicators that a phone call or email or SMS that you have received is most likely a scam or an attack:

  • Any message that communicates a tremendous sense of urgency. The criminals are trying to rush you into making a mistake.
  • Any message that pressures you into bypassing or ignoring our policies and procedures.
  • Any message that promotes possibilities to gain high profit. If it sounds too good to be true, it probably is.
  • Be very suspicious of any phone call or message that pretends to be an official or government organization urging you to take immediate action.

You have found the security flaw? Notify us!

It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as possible.

How do you report?

Send an email to us at We prefer that you use our public PGP key to protect the information you send over. Make sure to have included the following information:

  • Detailed description of the vulnerability containing such info as URL and type of vulnerability;
  • The necessary information that we need in order to reproduce the problem;
  • If applicable, a screenshot of the vulnerability you have found;
  • Contact information, name and surname, email, phone number, and your public PGP key (if you have one).

This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of Processing Personal Data at

What can you report?

You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not designated for other logical errors, errors in texts, questions about our services, questions about the security of our services or similar.

What can you expect from Swedbank?

We will confirm that we have received your description, continuously keep you updated while we process the issue, and inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.

What is required from you?

It is important for both us and our clients that you follow good practice, i.e. that:

  • You do not use the vulnerability to access or attempt to access information that does not belong to you;
  • You do not use the vulnerability to remove or modify information;
  • You do not affect the availability of our services;
  • You give us an opportunity to fix the reported vulnerability before going public with it.

Can you file a report anonymously?

Yes, but then we cannot respond back and keep you updated on the status.

PGP key

PGP key

Key ID: 0x0AD6CCAF

Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF

We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:

  • Google Chrome 85 and later;
  • Microsoft Edge 85 and later;
  • Mozilla Firefox 80 and later;
  • Safari 14 and later.

You have doubts regarding the security? Notify us!

Contact us 24/7 via +371 67444444, if:

  • you have noticed suspicious operations on your account;
  • you suspect that third persons have received access to your Internet Bank;
  • you have faced fraudulent actions aimed at obtaining login data from you or misappropriate your funds;

Warning about emerging cases of fraud we announce at security section and the Internet Bank login window. If you have noticed suspicious operations on your account, we can contact you personally. But you have to remember that bank employees contacting you by phone never ask to provide login data, passwords, PIN codes or other secret information. Bank employees may ask for certain login data only in cases, when you personally contact them via the phone numbers shown above and only for personal identification purposes.

Swedbank logo

Jūsu Internet Explorer pārlūkprogramma netiek atbalstīta.

Lūdzu izmantot Google Chrome, Mozilla Firefox vai Microsoft Edge pārlūkprogrammu.

Ar 23.03.2021. Swedbank internetbanka vairs nav pieejama, izmantojot Internet Explorer tīmekļa pārlūkprogrammu.

Tāpat nav iespējams apstiprināt Swedbank maksājumus citās vietnēs, kā arī izmantot Swedbank autentifikāciju, piemēram,

Turpmāk iesakām izmantot Google Chrome, Mozilla Firefox vai jaunāko Microsoft Edge versiju. Uzziniet, kā uz sava datora uzstādīt kādu no minētajām pārlūkprogrammām, šeit.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Klientu serviss - Инфо и помощь - Customer service: +371 67 444 444

  • Jūsu ierīces operētājsistēma un pārlūkprogramma ir novecojusi un netiek atbalstīta Swedbank internetbankas lietošanai. Aicinām vērsties pie Jums uzticama IT atbalsta, lai saņemtu konsultāciju un veiktu atbilstošu operētājsistēmas un pārlūkprogrammas atjauninājumu.
  • The operating system of your device & your browser are too outdated to be supported by Swedbank Internet Bank. Please, update the operating system & browser or turn to IT specialist for technical help.
  • Ваш браузер или операционная система недостаточно современны для использования в интернет банке Swedbank. Пожалуйста обновите операционную систему и браузер или обратитесь за технической помощью к ИТ специалисту.

You have been logged out from Internet bank

For extra security close the browser window. If you wish to continue using Internet bank, please log in again.

Travel safely

Gold Credit Card with travel insurance

Choose a credit card with extensive travel insurance for the whole family when travelling during holidays.