Service plans

Customer service plans are a service that brings together all the key everyday banking services in one place, making financial management more convenient and cost-effective. All you need to do is choose a plan with the services that suit your daily needs.

When you activate the plan, the services will be included automatically and you won't have to select them separately. You'll save time and get comprehensive support in every situation.

The service plan can be enabled by private individuals and self-employed persons from the age of 16 on our Internet Banking site under “Payments, accounts” > “Service plans”.

For children between 6 and 15 years of age, the service plan can be enabled by a parent by calling the bank or at a branch.

When enabling a service plan

• by the 15th day of the month, the card’s monthly fee, starting with the next month, will not be charged
• after the 15th day, the card’s monthly fee is charged in full in the next month as well

When terminating a service plan

• by the 15th day of the month, the card’s monthly fee, starting with the next month, will be charged in full
• after the 15th day, the card’s monthly fee will be charged in full starting with the month after the next one

You can change the type of service plan or terminate it at any time.

In an active service plan, you can only change the servicing account, which can only be a current account.

The service plans can be terminated from 16 years of age on the Internet Banking site under “Payments, accounts” > “Service plans”. For children aged 6 to 15 years, the service plans can be cancelled by the parent by calling the bank or at a branch.

Please note! When you change the type of service plan or terminate it, the service plan fee will be automatically debited from the servicing account specified in the agreement for the number of days you’ve used the plan.

If you switch from the Daily or Active Plan to the Basic Plan, the change will take effect immediately and you will lose the relevant insurance covers.

• Items purchased by a user of the Daily or Active plan are insured when paid for with any of their Swedbank cards or from any of their Swedbank accounts
• Durable goods Durable goods are items that have a useful life of at least 3 years. The useful life of products is determined by the manufacturer. are insured against theft, damage or destruction, even if this happens through own fault
• The insurance is valid for 365 days from the time of purchase for most items, including clothing, sports equipment, electrical appliances, etc
• The insurance is valid from the time the service plan agreement is signed and remains in force until the agreement is terminated or switched to a service plan without purchase insurance. The insurance is valid if the service plan with purchase insurance is in force continuously from the time of purchase until the insurance claim is made
• Proof of purchase and payment must be submitted to make the insurance claim

Terms and Conditions of Purchase Insurance

Purchase Insurance Information Document

The insurance is provided by Swedbank P&C Insurance AS Latvian branch.

The sums insured are per one insured item, per one insured event and per one calendar year.

• Per item – 1000 EUR
• Per insured event – 2000 EUR
• Per calendar year – 4000 EUR
• For special group of insured items Computers, tablets, their parts and external devices; mobile phones; glasses (including sunglasses), watches; unique items, jewellery (including precious stones, precious metals and pearls), undelivered item from an online shop. – 400 EUR
• Deductible for each insured event – 30 EUR

• A bike gets stolen
• A child accidentally tears the winter jacket
• Glasses fall and break
• Water spills on the computer and damages it
• Skis get broken
• And in many other situations

• Fill out the insurance claim application
• Once we have received your completed insurance claim application, we will guide you on the next steps to take
• In the insurance indemnities process, a child under 18 years of age is represented by their parent or legal guardian

• The event tickets purchased by a user of the Daily or Active plan are insured when paid for with any of their Swedbank cards or from any of their Swedbank accounts. The insurance is valid if the service plan with purchase insurance is in force continuously from the time of purchase until the insurance claim is made
• The total amount of tickets insured per calendar year is 1000 EUR
• No deductible, but the amount of insurance indemnity for unused tickets must be at least 30 EUR

Terms and Conditions of Purchase Insurance

Purchase Insurance Information Document

The insurance is provided by Swedbank P&C Insurance AS Latvian branch.

• Ticket costs are covered if you or a member of your family are unable to attend the event due to illness, death, accident, transport disruption or other circumstances specified in the terms and conditions of purchase insurance
• The insurance applies to public events taking place in Latvia, if the tickets have been purchased by the service plan holder. It covers concerts, theatre performances, conferences and sports events

• Fill out the insurance claim application
• Once we have received your completed insurance claim application, we will guide you on the next steps to take
• In the insurance indemnities process, a child under 18 years of age is represented by their parent or legal guardian

• Purchases paid for by card are protected by the opportunity to file a card transaction claim. If your purchase has been delivered damaged or not delivered at all, fill out a card transaction claim via Internet Banking
• Items you paid for by bank transfer or items for which your card transaction claim is rejected are protected by purchase insurance. You need to have confirmation of shipment from the seller

• First contact the retailer to claim a loss compensation
• If the seller refuses to compensate for the loss, fill out the claim application
• Once you’ve filled out the claim application, we will guide you on the next steps to take
• A child under 18 is represented by their parent or legal guardian in the insurance claim handling and reimbursement process
• A child under 16 may be represented by their parent or legal guardian in the card transaction claim handling process

• The travel insurance is only valid for you as the holder of the Active Plan
• Travel insurance protects against unnecessary worries and, more importantly, against unexpected expenses when enjoying holidays abroad
• The insurance is valid from the day following the signing of the service plan agreement and remains in force until the agreement is terminated

Terms and Conditions of Travel Insurance for holders of the Active Plan

Travel Insurance Information Document for holders of the Active Plan

The insurance is provided by Swedbank P&C Insurance AS Latvian branch.

• Unexpected travel changes (flight cancellation, delay, trip interruption, etc.)
• Need for emergency medical care abroad
• Injuries, luggage damage, theft or delay during travel
• Need for legal assistance
• Travel cancellation due to illness
• And in many other situations

If the medical expenses are above 1000 EUR, they must be agreed with us in advance by phone on +371 67 444 449.

If an insured event has occurred:

• Fill out the insurance claim application
• Once we have received your completed insurance claim application, we will guide you on the next steps to take
• In the insurance indemnities process, a child under 18 years of age is represented by their parent or legal guardian

Below is a comparison of travel insurance conditions highlighting the main differences.

The sums insured/limits are per each insured event. Additional limits are specified in the terms and conditions of insurance.

Read more about credit cards here