New card
It can be activated in two ways:
- Internet Banking – go to “Cards” > “My cards” > “Activate”.
Important! The card’s PIN will be shown on the Internet Banking site upon activation. Remember the PIN as it will not be shown again.
- Mobile app – go to “Cards” > “Activate card”.
You can view your PIN in the mobile app at any time.
Renewed card
If the card has been renewed and has the same PIN as the previous card, it can be activated in four ways:
- At a retail outlet – insert your card into the reader and enter your PIN when paying for purchases.
- In ATMs – insert your card into an ATM and perform one of the usual operations (e.g. view your account statement, withdraw cash).
- Internet Banking – go to “Cards” > “My cards” > “Activate”.
- Mobile app – go to “Cards” > “Activate card”.
Change the delivery method in “My cards” section of the Internet Banking site, click on “Change card delivery”.
- If not activated via Internet Banking, new cards are automatically closed after 60 days.
- Renewed cards are closed automatically upon lapse of 30 days after expiration of the old card if not activated via Internet Banking.
An identity document – passport or ID card.
To collect a new or renewed debit card in your child’s name, you’ll need to present your identity document (passport or ID card) and proof of custody (the child’s birth certificate or passport with record of the child’s data).
If the child has a passport or ID card, then it also needs to be presented if you’re collecting the card together with the child.
To collect the ISIC scholar card, also the schoolchild certificate or a letter from educational institution will need be to be presented in addition to the above.
Yes, a card may be issued to other person if you’ve taken out one of the following for that person:
- bank’s power of attorney (this is available at any Swedbank branch)
or
- a notarized power of attorney
Order a new card (if you currently don’t have a Swedbank card or you wish to order an additional card) in Internet Banking
under “Cards”. Then choose “Debit cards” or
“Credit cards” according to your needs.
If you already have an active or inactive Swedbank card which needs to be replaced due to being lost, because you’ve
forgotten your PIN code or for another reason, you can order a replacement in Internet Banking under “Cards”>“
My cards”>“Replace card”.
In the replacement process, the new debit card will be produced with a new expiry date and a new PIN. A credit card will be renewed for the existing period but with a new PIN.
No, the card will be renewed automatically two months before expiry date of your existing card. A new card will be made for you and delivered to the branch/by post to the address that you indicated as the location for receiving the card.
In cases when the credit card is not renewed, we notify the customer 2 months before the credit card expiry date by an Internet Banking message, text message or postal letter.
If your current card has been lost or is not working, you can apply for a card replacement before the expiry date of your current card. You can do it in our app under “Cards” by choosing “Replace card” or in the internet banking site under “Cards" > “My cards” > “Replace card”. When you activate the replacement card, your old card will automatically be closed.
If card replacement function is not available, you will need to order a new debit card or apply for a new credit card.
On the Internet Banking site in “My cards” section, click the “Change limits” button and select “No” next to the card renewal option and click “Forward” to confirm changes in the Card Agreement with the Smart-ID or PIN calculator.
If you do not want to renew your credit card, contact bank.
The month and year until which the card is valid are shown on the card. The card will be usable until the last day of the month.
If you’ve ordered another card while the current one is still valid, you have two options:
- when you receive the card, activate it and your current card will be closed automatically.
- when you receive the card, do not activate it and it will be closed automatically after 60 days.
Yes. The card will be delivered within approximately 3 weeks to your specified address outside Latvia using international postal services.
To order a card for another person to be used with your account, visit a branch together with the person who will be using the card. Book a visit first. Bring both of your passports and/or ID cards.
For limits on card transactions, go to:
- “Cards” section of the mobile app;
- "My cards" section on the Internet Banking site by clicking on “Change limits”.
Limits on card payments in retail outlets can be raised:
- In "Cards" section of the mobile app;
- On the Internet Banking site in "My cards" section by clicking on "Change limits".
Limits on card payments in retail outlets can be raised:
- In "Cards" section of the mobile app;
- On the Internet Banking site in "My cards" section by clicking on "Change limits".
Limits on online payments and purchases can be raised:
- On the Internet Banking site by sending a message to the specialists of the bank where you need to specify the account number and the reason for increasing the limit.
- By phone on .
The monthly limit on cash deposits with cards held by private individuals is 5000 EUR and on cash withdrawals - 7500 EUR for all cards linked to the customer’s accounts in the aggregate.
A solution has been created for cases when larger cash withdrawals are necessary - raising the ATM cash transaction limit until the end of the current month. The withdrawal limit can be raised to up to 15,000 EUR by phoning the bank or in person at branches.
Cash withdrawals of 6000 EUR or more at a branch must be ordered two working days in advance by 13:00 hrs.
- Withdrawals of up to 15,000 EUR are possible at any branch.
- Withdrawals of more than 15,000 EUR are only possible at the regional financial hubs - Ķīpsala, Liepāja, Valmiera and Daugavpils.
Fill in the form in the “Bank Messages” section with the topic “Claim regarding unauthorized card transaction (not performed by me). Fill in the required fields and send the message.
Important! It is necessary to block the card with which an unauthorized transaction was performed in the “My cards” section of the Internet Banking or by calling .
For information: the card with which the unauthorized transaction was performed needs to be closed.
Fill in the form in the “Bank Messages” section, specifying the “Claim regarding unauthorized card transaction (not performed by me)” topic, select the reason for the claim “Transaction amount is incorrect”. Fill in the required fields and send the message.
For information: a transaction supporting document with a correct amount must be submitted to the bank.
Fill in the form in the “Bank Messages” section, specifying the “Claim regarding unauthorized card transaction (not performed by me)” topic, select the reason for the claim “Transaction amount reserved/debited more than once”. Fill in the required fields and send the message.
For information: a transaction supporting document with a correct amount must be submitted to the bank.
Fill in the form in the “Bank Messages” section, specifying the “Claim regarding unauthorized card transaction (not performed by me)” topic, select the reason for the claim “Paid for in cash or otherwise”. Fill in the required fields and send the message.
For information: a cash payment receipt must be provided to the Bank.
Fill in the form in the “Bank Messages” section, specifying the “Claim regarding unauthorized card transaction (not performed by me)” topic, select the reason for the claim “Product / service not received”. Fill in the required fields and send the message.
For information: correspondence with the service provider / merchant must be provided to the Bank.
