Answers and fast solutions to everyday issues are readily available in the Frequently asked questions section of our Internet Banking site.
Depending on type of question, answer will be provided within 2-3 working days.
If you are our customer, please contact us via bank message.
In Internet Banking, the maximum account statement period is 2 years. If you need a statement for the last four years, you need to request 2 account statements for 2 years. If you request the statement at branch, there is no limit to the period, but keep in mind that a fee will be charged for every 6 months.
The regular account statement can be requested here.
“Payments, cards, accounts > Account > Statements and reports > Order automatic statement”.
The reports will be delivered here.
“Payments, cards, accounts > Account > Statements and reports > Stored statement files”.
The regular account statement details include:
Operation date, document number, transaction amount, payment details, balance.
The extended account statement details include:
Operation date and transaction archive number, document number and transaction code, beneficiary name, registration number, payment details, beneficiary’s account number and beneficiary bank’s SWIFT code, transaction amount (debit/credit).
Additionally, various filters are available.
POS reports can be requested here.
Payments, cards, accounts > Account > Statements and reports > POS reports
Balance sheets can be submitted by entering balance sheet values here.
“Payments, cards, accounts > Account > My finance report”
Further information about payment times and prices is provided in the Price list.
This could be due to a couple of reasons:
If none of the reasons above match your situation, send us a message via Internet Banking or call the bank on 67 444 444.
If the account lacks sufficient funds for standard or economy execution, then the payment waiting time is 10 calendar days, whereas express payments are cancelled immediately.
The IBAN (International Bank Account Number) is the customer’s account number in banks and other financial institutions as assigned according to the international ISO 13616 standard; in Latvia it consists of 21 character.
Read more about IBAN here.
Use the international payment form to make such a payment.
If the legal name or forename/surname of the payee don’t match the account number (IBAN), then payment to a Swedbank account will not be executed. In case of payment to another bank in Latvia, it will be forwarded to the beneficiary bank that is entitled to either execute the payment based only on the IBAN account number stated or reject the payment.
Make sure that’s you’ve chosen the appropriate payment form when making the payment.
You can verify that by checking the account balance, account statement or payment history.
A special identifier that the invoice issuer assigns to the payment recipient. The reference is required in order for the payment to be executed. It is rarely used in Latvia.
That’s a specialized number consisting of a maximum of 25 characters. The reference number is assigned by the payment recipient and the recipient automatically gets notified in the accounting system that the invoice has been paid.
To make a domestic or international payment in other currency:
If the account lacks the currency necessary for the payment and/or no coverage currency is specified, then the payment will not be executed.
The reason could be incorrectly specified principal currency in the payment order.
It is currency in the account which is other than the principal currency of the account that will be applied towards covering the missing amount in case the account lacks funds for making the payment.
The coverage currency must be selected when preparing a payment order. Balance of funds in the account may remain there for an unlimited period of time.
Swedbank reserves payments to accounts on the same day and delivers them to the beneficiary bank or intermediary bank on the following business day. The payment execution time depends on the payment currency, type and the beneficiary bank or intermediary bank. See the price list for times and charges of these payments.
Execution of payment with the short account number depends on the country to which the payment is made and on the payment currency.
For payments outside the EEA or in other currency, use the international payment form and not the EUR form.
Every bank has its correspondent banks depending on the payment currency. Information about correspondent banks is available here.
If a notification that invalid characters have been entered appears, re-check all the payment fields.
The permitted characters are:
a b c d e f g h i j k l m n o p q r s t u v w x y z A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 / - : ( ) . ,? ' +
Information about the payee’s bank and correspondent bank is not required when making EUR payments to EEA countries.
When making non-EEA payments, it is necessary to provide information about the payee’s bank (SWIFT code and name) and, preferably, also information about the correspondent bank of the payee’s bank. Detailed information is available to the payee.
AMK, or external payment code, is information required by the state about payments made from Latvia to foreign countries. A three-digit payment code must be assigned for such payments based on the classifier according to the international standards of the payment balance sheet. Payment codes are divided in 9 groups according to standard items in the payment balance.
In the payment history section, verify that the payment has been made and correct details have been specified for it.
A payment is not executed if all mandatory fields marked with asterisk in the payment details are not filled out.
If the payment is returned by beneficiary bank or correspondent bank, then the reason for declining is specified in the detailed information about the payment.
Swedbank charges a separate fee for processing of the received international payment (in other currency or outside the EEA). If the payer has chosen the fee to be covered on shared basis, then the payer covers the fee for execution of payment, whereas the correspondent bank’s and beneficiary bank’s fee is covered by the recipient of money.
Yes, the payment will start in 15-20 minutes. If it does not happen, contact the bank by phone on 67 444 444.
If, after making a payment, you cannot find it in payment history or account statement, and also your account balance has not decreased, then most likely the payment has not happened.
Check the “Payment list” section and make sure that the payment has not been prepared with a future date (status - “Awaiting funds”).
This function is available under menu Payments, accounts -> Account statement. Other bank’s accounts will be available in “IBAN” field (drop-down list) among Swedbank accounts.
Important! If you want to see other bank’s account statement in our Internet Banking, you must onboard it first under Payments, accounts -> Add other bank’s account.
This new feature is available in the “New Payment” form under the services menu Payments, Cards, Accounts -> Payments -> New Payment. The other bank account will be available in the field “Pay from Account” (drop-down list) along with your Swedbank accounts. When you choose to make the payment from the other bank’s account, you will be transferred to a separate payment initiation form.
Important! In order to be able to initiate a payment from an account at another bank, you first need to onboard it on Swedbank Internet Banking.
It depends on the sending and beneficiary bank.
If the company is registered in Latvia:
If the company is not registered in the Republic of Latvia:
Originals or their copies that are legally valid in the Republic of Latvia:
Documents may be submitted in Latvian, Russian, and English languages. Documents in other languages must have a notarized translation in Latvian, English or Russian attached.
All the applicable fees connected with account opening are available in the Price List.
At branch: In this case, you’ll need to submit the following documents:
Unless account opening requires an in-depth investigation, the process takes up to an hour. The bank may require additional documents in the course of evaluation. In such an event, account opening may take longer. The bank employee will let you know personally about the expected timeframe.
In order to book a time most convenient to you for account opening at a branch, we recommend applying beforehand via Internet Banking here.
In case of the first account, only applying is possible remotely. Agreement signing always takes place at the branch.
An additional account can be opened via Internet Banking by the company’s authorized signatory who has their right to represent the company singly indicated in the Register of Enterprises and who is a resident of the Republic of Latvia.
An account can be closed both at a branch and remotely.
The authorized signatory must fill out the application for account closure.
The order to close the account and all the connected services may be submitted remotely by the company’s authorized signatory who is indicated in the Register of Enterprises of the Republic of Latvia and has the right to represent the company individually, by calling the Consultations Centre, sending a message via Internet Banking, making an electronic application in free form, or filling out the application for account closure signed with the eID card and e-mailed to email@example.com.
If the account balance is positive, the funds can be transferred to other account. To do so, send an application signed with the eID to firstname.lastname@example.org.
In all cases, the services agreements must be terminated and the account balance must be zero at the time of closing the account.
Via Business Internet Banking:
By contacting the bank:
By a person who, according to the Register of Enterprises, is entitled to represent the company singly.
The card can be ordered by the company’s authorized signatory (one or several) who is entitled to represent the company according to information at the disposal of the bank or according to the Register of Enterprises.
The card can be applied for by the company’s authorized signatory (one or several) who is entitled to represent the company according to information at the disposal of the bank or according to the Register of Enterprises.
The most convenient way is to do so in the Our company cards section of the Business Internet Banking site by clicking the “View/Change” button.
The most convenient way is to do so in the Our company cards section of the Business Internet Banking site by selecting the appropriate card. Card delivery method can be changed by users with full-access rights in Business Internet Banking.
Attention! Card delivery method can be changed no later than 2 months before the card's expiration date (shown on the card).
In the Our company cards section of the Business Internet Banking site:
Attention! The card must be activated within 30 days of it being delivered by post. Cards not activated on time will be irreversibly closed due to security reasons.
The following limits and user rights apply for all cards:
When a card is produced, it has the default limits but after the debit card is issued, also personalized limits may be set up. We encourage doing so via Business Internet Banking.
Default limits for the Debit card are avaliable here, but for Credit cards - here.
At the moment of settlement, exchange to the necessary currency takes place automatically. The account must have sufficient balance in the card's principal currency.
Settlements in foreign currencies are subject to currency exchange mark-up for the debit card and credit cards according to the Price List.
Attention! The interest-free period is not in force for transfers and cash withdrawals from the credit card account and interest starts to accrue on the outstanding credit limit immediately after the transaction.
- Monthly fee for using a credit card
- Interest on credit limit usage
There are no restrictions on use of cards on the part of the bank.
The most frequent reasons for refusing a purchase could be:
If a card is stolen, it must be closed immediately:
The operation of a blocked card can be restored:
Attention! If the suspended card is not re-activated within this timespan, it will automatically be closed.
Access to Internet Banking can be enable or disable only in the user management section if you’re the company’s official with single-person signatory powers, the full Internet Banking administration mode, and have logged in to Internet Banking with the Smart-ID or the eID; for more information, see here.
You can't see information about your Internet Banking mode if you don’t have access to user right management.
User administration rights are available in the following levels:
User management rights are granted to the user in respect of all of the company’s existing and future accounts with the bank.
Amendments can be made without visiting branch by users who have the relevant rights granted in the branch or who have the single-person signatory powers. If the user matches these criteria, the amendments can be made here.
If your company has a person with single-person signatory powers registered in the Register of Enterprises who has the full-access Internet Banking mode enabled, then the user management feature will be available automatically in Internet Banking.
If you wish to enable the user management feature for other person, then the authorized signatory must visit a branch.
If your company has several authorized signatories registered in the Register of Enterprises, then the user management feature can only be enabled at a branch.
It can be enabled for one or several authorized signatories, as well as other employees. All the authorized signatories, or their authorized representatives, must visit a Swedbank branch.
In such an event, the user does not have the right to sign agreements.
For a summary of operations you can carry out with different Internet Banking user modes, see here.
The POS reports are available here by selecting a specific period.
Learn more about the report types and options here.
Make sure that the day closure report has been sent from your POS terminal on the day for which the report is missing – has the money been received in the account and the report slip has been printed from the POS.
If the day closure report has been sent but the POS reports are missing on the Internet Banking site, please contact the bank.
If the day closure report has not been sent, then send the report manually, following the instructions provided in the user manual of the respective POS model (see the links provided here).
Send us a message via Internet Banking, make an application at any branch, or request by phone on 67 444 444. The fee for repeated preparation of the report is charged as per price list. Learn more here.
Send the bank a message via Internet Banking or file an application at any Swedbank branch for the POS terminal agreement closure, specifying also which company the POS terminal will be switched to.
If you use the mPOS, then the mPOS must be uninstalled from the smart device before terminating the agreement!
Open a new POS agreement for another company. The company that will be the new POS terminal user needs to apply for the POS terminal in any Swedbank branch or via Internet Banking (here). In the field “What else should we know?“ on the Internet Banking site, please specify the company name and registration number of the existing POS terminal holder.
After signing the new agreement, you will be contacted by the supplier of the terminal who will also help perform the necessary actions for switching the POS terminal if the POS is rented from the bank.
If the POS is not rented from the bank, you need to contact the POS terminal supplier.
If you’ll use the mPOS, make sure that the previous owner has uninstalled it from their smart device. Before starting to use the mPOS, it will need to be installed; find the instruction here.
Any representative of the company may hand over the POS terminal at any of our branches in person or through Omniva parcel machines remotely without any extra charge by contacting the Consultation Centre by phone on 67444444 or by sending a message via Internet Banking in advance.
The agreement may be signed by the company’s authorized signatory indicated in the Register of Enterprises by sending a message via Internet Banking or making an application at a branch.
If the mistake has been noticed on the day of the transaction, it can be corrected or cancelled.
If the terminal is rented from Swedbank, please follow the instruction provided together with the terminal at the retail outlet to correct the mistake. The instruction is also available on the Swedbank website:
Instructions for stationary terminals:
Instructions for portable terminals:
mPOS user instructions
Send a message to the bank via Internet Banking or lodge an application at any branch and submit together with copies of transaction receipts for which the money is missing.
If you have the mPOS, use the transaction receipts received in e-mail. The information may be sent as an attachment by e-mail to email@example.com (the e-mail address from which you send information must be registered in your company’s Internet Banking user account).
Please send a description of the situation, cash register receipt and POS transaction receipt copies to the bank – by writing a message via Internet Banking, by submitting an application at any branch or by e-mail to firstname.lastname@example.org (the e-mail address from which you send information must be registered in your company’s Internet Banking user account).
The fee for the service is charged as per price list.
Please note that the possibility to recover the missing amount depends on the cardholder If the cardholder does not agree to cover the difference in amounts or if it cannot be done, the fee will not be refunded.
Contac the mPOS technical support Hansab SIA by phone on +371 67 357 057 to arrange the time for manual uninstallation of the mPOS from the damaged smart device.
The new device must be connected to mPOS like it was done before; the instruction is available here.
The use of cash registers is determined by the Cabinet Regulations and your form of business, and not the existence of POS terminal. Advice on application of the regulations can be provided by the State Revenue Service (VID).
You can have the following quick notifications:
The quick notifications can also be used for topping up Zelta Zivtiņa, Amigo, LMT Karte, Bite pre-paid mobile phones.
To disable delivery of quick notifications:
When setting up e-invoice automated payment, you can choose the payment day to be:
You can modify the terms of payment by selecting the respective e-invoice automated payment agreement.
At the time of setting up the agreement, you can specify a monthly limit of your choice which may not be exceeded in the automated payment of e-invoices. If the amount of the invoice exceeds the set limit, the payment of the invoice depends on whether you’ve permitted partial payment. If partial payment is permitted, then an amount which is equivalent to at least half of the invoice amount and does not exceed the set limit will be transferred to the payee. If partial payment is not permitted or if it's possible to transfer only an amount which is less than half of the full invoice amount, then no payment will be made. Please verify that the monthly limit is high enough and that there are enough funds in your account for paying invoices as they fall due.
The payment arrangements may differ from case to case, therefore, when setting the monthly limit, allow for the fact that more than one invoice may be sent in within a month and that the cost of service may be subject to change (for example, the first month’s invoice may include down payment). In such an event, the amount debited from your account will be larger than usual.
The authorization may be requested:
The fee for authorization to exit Latvia will be charged according to the price list.
The final invoice may be requested in own name:
The final invoice in other person’s name may be requested by filling out an application at a branch.
To notify of early repayment in part or in full:
The fee for partial/full early discharge of obligations is charged according to the price list.
During the whole leasing agreement, you will receive monthly e-invoices to your Internet banking site.
Please consider that the e-invoice is not automatically linked to the payments you create yourself.
If you create the leasing payment yourself (not using the e-invoice functionality), cancel the automatic payment for the received e-invoice and archive it.
For your convenience, we recommend using the options offered for e-invoices: to activate automatic payment.
Most likely, you have automatic payment of e-invoices enabled.
During the whole leasing agreement, you will receive monthly e-invoices to your Internet banking site. Please consider that the e-invoice is not automatically linked to the payments you create yourself.
For security reasons, please close the browser window!
We will be looking for sustainable, inspiring, and innovative solutions for Smart Cities, Sustainable Business,
Energy, Sustainable Lifestyle and Food.