Answers and fast solutions to everyday issues are readily available in the Frequently asked questions section of our Internet Banking site.
Depending on type of question, answer will be provided within 2-3 working days.
If you are our customer, please contact us via bank message.
To become a customer of Internet banking for business clients, visit any branch of Swedbank taking with you a personal identification document and sign an agreement on electronic services of the Bank.
Registration for the service is free of charge. We offer two options:
To receive a new password, visit the nearest branch of Swedbank taking with you a personal identification document.
User code is blocked if for five consequential times there has been an incorrect password entered. To unblock the codes, visit a branch taking with you your password or any other personal identification document.
When you have logged on to Internet banking for business clients, select the option Payments, Currencies. Select the company and account from which transfers are to be performed. Click the button "Import Payments". Select the appropriate payment type and enter the file address or use Browse to find a file in your computer. Upon clicking "Import the selected file", the file will be imported, and information on the result of importing will be displayed on the screen.
If importing is unsuccessful, check whether:
Swedbank Internet banking site for business clients, contrary to Swedbank Internet Banking, allows to prepare payments and send these to the Bank even if there are no sufficient resources on the current account. The account balance may be checked in "Information/Account Balance". If there is no money on the account, the payment is kept with the Bank for 10 days until money is transferred to the account or, if this does not happen, the payment is cancelled.
Swedbank Internet Banking is designed for private individuals, while Swedbank Internet banking site for business clients - for companies. The needs of private individuals and companies differ; the companies are developing an increasing need for new functionalities. The Internet banking for business clients solution will be enhanced to incorporate new functions essential for business but unnecessary for private individuals.
Customers authorised to manage specific company accounts should register with Swedbank internet bank for business clients.
You may still view them in Swedbank Internet Banking just like before . A new option has been added - when using Swedbank Internet banking site for business clients, upon finishing the work in Swedbank Internet banking site for business clients and ending the session, you may log on Swedbank Internet Banking by entering your User ID and password repeatedly.
Payment fees are withheld from the same account from which the payment has been made. Monthly charges are withheld from the commission fees account. Payment fees are deducted at the moment of effecting the payment. Monthly charges are withheld on a monthly basis - on the first day of the month.
Yes, they will function alongside each other, since the different customer needs determine different channels. Managers of companies and accountants need different tools:
Our experience shows that:
Entries are posted in accounting registers only on the basis of appropriate supporting documents. Pursuant to Clause 7 of the Republic of Latvia's law "On Accounting", a supporting document must contain the following details:
Any bank account statement prepared in compliance with the requirements of Paragraph 2.1 of the "Regulations on Drawing Up Bank Account Statements", approved by the Bank of Latvia on March 12, 1998, is deemed a supporting document for the purposes of keeping the customer's accounting registers, accounting for and controlling non-cash funds with banks..
Statements prepared by Swedbank (issued in branches and received through the Internet Bank Internet banking for business clients) comply with the Bank of Latvia's regulations. The company manager decides on the procedure for submitting the payment orders to the bank - either these are signed in a paper format or they are prepared in an electronic format and duly authorised. When submitting electronic payments, the signatures of the persons responsible for information submitted may be replaced with electronic authorisation. Consequently, the law does not stipulate a compulsory requirement for electronically effected payments to be printed out and signed. The execution of a payment order is duly confirmed by the bank account statement, the correctness of the payment order is confirmed by the electronic signature of the customer (authorisation), provided for under the customer agreement with the bank on using remote banking channels.
Have you ever received an e-mail asking you to disclose your personal information, including card details or Internet Banking login credentials? This means that you've received a letter from a scam which is known internationally as ‘phishing'. Please bear in mind that Swedbank will never ask to reveal personal information by e-mail.
We urge you to be careful and strongly advise against opening e-mail letters from unknown senders, or clicking on any links in e-mails or opening any attached documents if you're not 100% certain who is this e-mail from.
If you receive any such fraudulent e-mail, please forward it to Swedbank to email@example.com.
Swedbank's remote settlement solutions (Swedbank Internet Banking, Swedbank Gateway and other) feature data compatibility or import/export function which gives two very important advantages to the accountant or employee making bank payments:
Payment import from accounting programme to Internet banking for business clients allows to move payments between the financial accounting and Internet banking for business clients settlement programmes. There is no need to prepare payment orders twice - in the accounting programme and then for the bank to perform payments.
Exporting of account statement to the customer's accounting programme (financial accounting system) from the electronic payment programme (Electronic banking programme for business clients or Internet banking for business clients), thus automating its further processing.
You are welcome to call the distributor of your accounting programme and ask about import formats and opportunities offered
If you've lost your card or any data used in your Authentication tools or if you suspect that they‘re disclosed to other
people, immediately call us at any time of the day or night. We will block your card or access to Internet Bank account
immediately and no one else will be able to access money in your bank accounts.
We will also automatically block access to Internet Bank if incorrect login data (User ID or code from the PIN code
generator) is entered 5 times in a row. You can unblock it by calling us at (+371 67444444). In case of a repeated block,
you will have to visit the bank’s branch. You should book a visit in advance. Have you discovered any unauthorised
transactions on your account performed prior to the blocking of Internet Bank access? Review your account statement and
submit the information to us.
The login session is terminated when no activity happens for 5 minutes. You will be asked to re-enter your login details.
Time limits are used for security reasons, to prevent Internet Bank access if a user forgets to log off from his/her account
after finishing using the Internet Bank.
Once you finish Internet Bank session, log off (by clicking 'Logoff') and close the browser.
On the computer:
By clicking on the lock sign you should see the correct Swedbank certificate:
On the smart device:
Before entering your login data, make sure that the website domain is “swedbank.lv”.
When shopping online, be prudent with your personal and financial data.
Properly assess the threats, which you may
encounter on the internet. We recommend to ensure protection of personal
devices and always follow these safety tips:
It is important for us at Swedbank that our customers can feel safe and secure when managing their monetary affairs with
our electronic channels. Therefore, we seek to ensure the highest security level in IT systems. Despite this, an error may
slip by. If you have found a security flaw, we would like to hear more about it to be able to correct the problem as soon as
Send an email to us at firstname.lastname@example.org. We
prefer that you use our public PGP key
to protect the information you send over. Make sure to have included the following information:
This personal data submitted by you will be processed by Swedbank in order to inform you about the analysis of IT security
flaws noticed by you and their correction, and, if necessary, to contact you regarding the revision of the information
submitted by you. More information about Swedbank’s data processing procedure is available in the Swedbank Principles of
Processing Personal Data at
You can report security flaws that you have found in any of our services. Examples of security flaws are cross-site
scripting, flaws in encryption or flaws with security implications in logic controls. The reporting service is not
designated for other logical errors, errors in texts, questions about our services, questions about the security of our
services or similar.
We will confirm that we have received your description, continuously keep you updated while we process the issue, and
inform you when the issue is fixed. Claims for compensation as a condition for sending in a vulnerability are not accepted.
It is important for both us and our clients that you follow good practice, i.e. that:
Yes, but then we cannot respond back and keep you updated on the status.
Key ID: 0x0AD6CCAF
Control code: 2D14 4030 6D4B 68C3 F286 3AC6 333B E8E4 0AD6 CCAF
We encourage you to update your browser and operating system version as soon as update is released. These updates can be set up automatically for better security and experience in our digital channels. We officially support these browser versions:
To provide a top-notch customer service by offering solutions of the above-mentioned function to customers, experts of Swedbank will help you to verify the developed format, i.e. to test the solution. The required format description for the import/export files is available below.
The programme Electronic banking programme for business clients and Internet banking for business clients support one import/export format:
For security reasons, please close the browser window!
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