Effective from 01.05.2015.

• Check if the bank account you‘ve placed when ordering an e-invoice is active. If it‘s closed, You‘ll have to fill in a new application for an e-invoice and indicate your active bank account in it.
• Check the type of e-invoice application given. It should be marked as „Order“. If it‘s marked as „Termination“, you‘ll have to fill in a new e-invoice application.
• Make sure if you are the actual recipient of the service you want to pay for, i.e., do you have the contract or agreement in your name. If not, you won‘t receive the e-invoice. Application must be filled in by the actual recipient of the services.
• If you ordered the e-invoice successfully, but haven‘t received it anyways, please contact the service provider directly.

• Check if you‘ve received the e-invoice itself. If it‘s missing – please, contact your service provider.
• Check if the automated payment agreement is valid. If it expired, please conclude a new one here.
• Make sure that you’ve really ordered automated payment for your e-invoice. If not, you can order it here. Have in mind, that all e-invoices that you’ve received before concluding the automated payment agreement must still be payed manually.
• Check the amount stated in the received e-invoice. If it exceeded the maximum monthly amount set in the automated payment agreement, the payment couldn‘t be done. In this case you should pay the e-invoice manually. It would be better for you to increase the maximum limit of your automated payment in the future. You can do it in the internet bank here.
  Bear in mind, that it’s safer to set a maximum month limit a bit bigger than your usual e-invoice amount – it will be helpful for i.e., when the first e-invoice might be for covering two months of magazine subscription etc.
• Check your bank account balance – maybe the funds were insufficient on the day of the payment. In this case the bank is trying to perform automated transaction for 6 more days. If you will get sufficient funds during those 6 days, your e-invoice might be payed partially (if you’ve selected this option when ordering it) if you happen to have at least 50% of the e-invoice amount. If the funds will be insufficient to pay 50%, you‘ll have to pay the e-invoice manually later as it will be marked under status „Unpaid“.

In order to perform operations related with e-invoices in internet bank for business user should have granted rights for bank account that is used as e-invoice delivery address or payment account:

• Corporate clients can terminate receiving of e-invoices by logging in to internet bank for business, in the section “Applications and agreements”, by phone 67 444 444, or at any Swedbank branch as well as at the Service provider’s office.
• Please notice that in the internet bank e-invoices receiving can be terminated by corporate clients, who has appropriate rights for bank account that is used as e-invoice delivery account.