Business Debit Card

• A debit card for all types of purchases in stores and online, as well as cash deposits and withdrawals.
  Paying in online stores requires the card to registered for secure internet shopping.
• Convenient management of card transactions via Business Internet Banking or the mobile app which makes accounting easier for the company.

Register the card for Internet shopping

• Cards for several users can be linked to one account.
• New cards are issued with the default limits.
• Individual usage limits and user rights can be set up for the card after it’s issued (e.g. permit or not permit payments with the card, cash withdrawals/deposits, account balance checking).

• Limits and rights on the Business Internet Banking site and the mobile app can be modified:

  • In Internet Banking – by users with full-access rights mode or by a legal representative who has the right to represent the company singly according to the Register of Enterprises regardless of the access rights mode.
  • In mobile app – by legal representatives who have the right to represent the company singly according to the Register of Enterprises.

• Paying for purchases of up to 50 EUR without PIN entry, by simply hovering the card over the terminal.
  Also available abroad. Applicable limits on the amount may differ from country to country.
• The contactless payment feature may be disabled and enabled at any time via Business Internet Banking or the mobile app. The changes take effect after making one payment with PIN entry.

Learn more

• The card can be ordered:

  • On the Business Internet Banking site;
  • By contacting the bank by phone on 67 444444;
  • In the nearest Swedbank branch.

  The most convenient option is to apply for and conclude the Card agreement on the Business Internet Banking site.
  The application can be filled out by any Internet Banking user of the company. The application must be confirmed and the Card agreement must be signed within 7 days by a user:

  • With full-access rights mode.
  • Who is authorized to represent the company singly according to the Register of Enterprises.
  • Who has logged in to Internet Banking with the Smart-ID or eID.

• Card delivery within 5-10 days:

  • By post to the company’s contact address provided to the bank anywhere in the world. For security reasons, cards are sent by post inactive.
  • At any Swedbank branch all across Latvia.

Order the card

• The card is renewed automatically if stated so in the Card Agreement or on the Business Internet Banking site, and its renewal satisfies the Card Agreement conditions.
• Card renewal can be enabled or cancelled, and the card delivery method and address can be changed no later than 2 months before expiry date of the current card.
• The renewed debit card will be delivered at least 1 week before expiration of the previous card to the company’s contact address provided to the bank or the relevant Swedbank branch.
• For renewed cards, the PIN remains the same.
• If the renewed card is received by post, it must be activated on the Business Internet Banking site.

If the card received by post:

• If the Card Agreement is already signed, the card can be activated via Business Internet Banking by a user with full-access rights mode.
• If the Card Agreement is not signed at the moment of ordering the card, the card can be activated via Business Internet Banking only together with signing the agreement.

  The Card Agreement may be signed by a person:

  • With full-access rights mode.
  • Who is authorized to represent the company singly according to the Register of Enterprises.
  • Who has logged in to Internet Banking with the Smart-ID or eID.

The Card Agreement may be signed by a person who is authorized to represent the company singly according to the Register of Enterprises and who has logged in to Internet Banking with the Smart-ID or eID.

At branch:

• Before issuance, the card is activated by a branch employee.
• If the Card Agreement is already signed by both parties, then the card can be collected by the company’s authorized signatory or the cardholder.
• If the Card Agreement is not signed at the moment of ordering the card, then before receiving it the agreement must be signed by the company’s authorized signatory who, according to data at the bank’s disposal or Register of Enterprises, is authorized to represent the company.

Activate the card

• If necessary, the card can be closed immediately or suspended temporarily on the Business Internet Banking site or the mobile app. A suspended card can be re-activated within 10 days via Business Internet Banking or the mobile app, as well as by presenting the card and an identity document (passport or eID) at any Swedbank branch.
• If the suspended card is not re-activated within 10 days, it will automatically be closed.
• If a payment card is stolen, it must be closed immediately. This can be done on the Business Internet Banking site, in the mobile app, by sending a message to the bank or by contacting the bank by phone on 67 444 444.
• If the card is lost or stolen abroad and it’s not possible to get in touch the bank, then the card can be suspended by calling the MasterCard 24h international assistance line on +1 636 722 7111.

• For a new card, the PIN is issued in a separate envelope upon collecting the card at branch.
• For renewed cards, the PIN remains the same.
• If you wish to change the existing PIN, this can be done in Swedbank ATMs in Latvia by choosing the option “Other operations” > “PIN change”.

• For security reasons, PIN may be entered incorrectly only twice. After the third time, the card will automatically be blocked:

  • If the card is blocked in POS terminal, it may be unblocked in Swedbank ATMs by entering correct PIN at first attempt.
  • If the card gets blocked in ATM or you can’t remember the PIN, a new card must be ordered.

• Card transactions can be disputed by sending a message to the bank on the Business Internet Banking site, by contacting the bank by phone on 67 444 444, or by visiting the nearest branch if:

  • You discover transactions in the account statement that you haven’t agreed on with the merchant or service provider;
  • ATM cash deposit or withdrawal has been unsuccessful.

For example, if the ATM fails to dispense cash during withdrawal operation but the amount in question has been debited or if the amount deposited is not added to the account.

• Only the cardholder - the person whose name appears on the card - may use the card. Do not let anyone, even a close person, to use the card issued in another person’s name.
• Make sure that you as a cardholder always know where your payment card is.
• If you pay by card, do not let the person serving you take it to a back room on their own because card data may be stolen.
• Always check the transaction amount that you approve with the card.
• Check card transactions regularly via Business Internet Banking or the Swedbank mobile app. If any transaction seems suspicious, please contact the bank immediately.
• It is not recommended to send card number by post or disclose it over the telephone when making a purchase because card data may be misused for fraudulent transactions but, if there are no other options, please be extra careful.
• Be careful when using the ATMs of other banks. Some ATMs return payment card before dispensing the money. Make sure that you collect your payment card and the requested amount of cash before you leave the ATM.

• When a cardholder gets a new card, they will also receive a PIN that is known only to them. Renewed cards will keep their former PIN.
• Do not tell or show the PIN to anyone, not even to bank employees.
• Memorise it, do not write down the PIN on the card or anywhere else where it can be seen by others.
• For payment approval, try to enter the PIN so that no one else can see it. The card can be stolen and be used by somebody else. If the card with PIN code is used by a thief, it is the customer’s own responsibility.
• If you suspect that the PIN has become known to someone else or if the bank has notified you of the need to change your PIN, the cardholder must change it immediately. It can be done at any Swedbank ATM. When selecting new PIN, do not re-use your old PIN.
• Do not use identical PIN codes for different cards for the ease of memorising them.

• If a payment card is lost or stolen, it must be closed immediately. This can be done on the Business Internet Banking site or the mobile app, by sending a message to the bank or by contacting the bank by phone on 67 444 444. For security reasons, we advise cardholders to keep Swedbank's phone number in their phone's memory.
• If the card is lost or stolen abroad and it’s not possible to get in touch the bank, then the card can be suspended by calling the MasterCard 24h international assistance line on +1 636 722 7111 (charged) or VISA card 24h international assistance line on +1 410 581 9994 (charged).