1. Cardholder’s full name, company name
2. Card number
3. Card expiry date
4. Card’s CVC2** code

* Debit / Credit designation on the front side of the card will help you understand what type of card the company uses: “Debit” meaning debit card and “Credit” - credit card.

** For oldest card could be CVV/CVC.

Before confirming the purchase, always check if the details and value of the purchase are stated accurately on the merchant’s page.

We recommend shopping at stores with websites bearing the MasterCard SecureCode and/or Verified by Visa logotypes which denote a secure purchase system.

Even greater security requirements under EU directive take effect from Jaunary 2021. Card payments may fail at some online stores. In such cases information about other payment options can be provided to you only by the retailer.

• Internet shopping feature may be not enabled for the card
• The account lacks sufficient funds
• The card’s purchase transaction limit may be too low
• The card has expired
• It may be due to restrictions set by the merchant (e.g. cards of a specific type or cards issued in a specific country are not accepted)

Additionally, we suggest checking the software of the device used, Internet browser program settings and cache memory.

• We want to make online shopping safer for you. That’s why the internet shopping option must be activated in case of each MasterCard and Visa cards that have been issued by Swedbank and are used to make purchases online.
• Before you make a purchase online, make sure the store is safe.
• Try to find out more information about merchant. Every website should have information about the name and location of the company and the e-mail address and telephone number to use should you have any problems. There should also be information about deliveries and returns, the procedure for submitting complaints as well as warranty terms and conditions. Don’t fall in to discounts at merchants that seems to be too unrealistic.
• If you only rarely make purchases online using your bank card, we advise you to activate the Internet shopping option only for the moment of making the purchase.

Any card of the MasterCard or Visa brand issued by Swedbank can be used. Exception – the limited-functionality Business Debit Card which is designed only for depositing cash via cash-deposit ATMs.

• Make sure the card is active in the section “Our company cards ”. If the card is not active, it cannot be registered for internet shopping.
• If your card is linked to other person’s or company’s account, then you first need to contact the account holder or company’s representative in order to enable internet shopping. Internet shopping can be enabled for the card only by the card’s account holder or company’s representative.
• In case of supplementary card, the cardholder needs to have an active Swedbank Internet Banking user account. If you don’t have one, contact the bank for further instructions.

Yes. The card be used for paying if the merchant accepts this type of cards and has not set any special restrictions. We strongly encourage to carefully read the customer service and product delivery terms & conditions on the retailer’s website.

Even greater security requirements under EU directive take effect from Jaunary 2021. Card payments may fail at some online stores. In such cases information about other payment options can be provided to you only by the retailer.

If the user ID or code/password is entered incorrectly more than 5 times in a row, Swedbank will block access to the respective Internet Banking user account. In such an event contact the bank by phone on 67 444 444 for instructions on how to unblock access.

The participating merchants have the following logos displayed at their internet store:

If the card is registered with the merchant for recurring purchases and a separate contract for it exists between the customer and the merchant, the merchant will be able to charge for transactions.

For example, if a user profile has been created, card details have been supplied and a contract has been signed on iTunes, Apple and Google website, then purchases will be charged to the card according to the contract irrespective of whether or not the card is registered for internet shopping.

• If necessary, the internet shopping feature for the card can be disabled by clicking “Disable”.
• In cases when the card is lost, we suggest temporarily suspending the card via Internet Banking in the “Our company cards” section or at branch.
• If the card is found, it can be re-activated within 10 days by the company’s authorized signatory at any branch of the bank.
• If the card is stolen or falls into possession of an unauthorized person, the card must be immediately closed by calling 67 444 444.