Internet shopping

Frequently asked questions

• What cards can a company use to shop online?

  Any card of the MasterCard or Visa brand issued by Swedbank can be used. Exception – the cash deposit machine card or the limited-functionality Business Debit Card which is designed only for depositing cash via cash-deposit ATMs.

• Why can’t I enable internet shopping for the card?

  • Make sure the card is active in the section “Our company cards”. If the card is not active, it cannot be registered for internet shopping.
  • If your card is linked to other person’s or company’s account, then you first need to contact the account holder or company’s representative in order to enable internet shopping. Internet shopping can be enabled for the card only by the card’s account holder or company’s representative.
  • In case of supplementary card, the cardholder needs to have an active Swedbank Internet Banking user account. If you don’t have one, contact the bank for further instructions.

• Can the card be used for paying at all online retail outlets?

  Yes. The card be used for paying if the merchant accepts this type of cards and has not set any special restrictions. We strongly encourage to carefully read the customer service and product delivery terms & conditions on the retailer’s website.

• What to do if an incorrect user ID or code is entered when confirming the purchase?

  If the user ID or code/password is entered incorrectly more than 5 times in a row, Swedbank will block access to the respective Internet Banking user account. In such an event contact the bank by phone on 67 444 444 for instructions on how to unblock access.

• How to check if the online store has joined the secure internet shopping system MasterCard SecureCode and/or Verified by VISA?

  The participating merchants have the following logos displayed at their internet store:

  

• If the internet shopping feature is disabled for the card, will the merchant be able to charge transactions to the company’s account?

  If the card is registered with the merchant for recurring purchases and a separate contract for it exists between the customer and the merchant, the merchant will be able to charge for transactions.

  For example, if a user profile has been created, card details have been supplied and a contract has been signed on iTunes, Apple and Google website, then purchases will be charged to the card according to the contract irrespective of whether or not the card is registered for internet shopping.

• How to disable the internet shopping feature on the card?

  • If necessary, the internet shopping feature for the card can be disabled by clicking “Disable”.
  • In cases when the card is lost, we suggest temporarily suspending the card via Internet Banking in the “Our company cards” section or at branch.
  • If the card is found, it can be re-activated within 10 days by the company’s authorized signatory at any branch of the bank.
  • If the card is stolen or falls into possession of an unauthorized person, the card must be immediately closed by calling 67 444 444.