Navigate to main page content
Become a customer

Your opinion

We value your feedback

We continuously work on improving our services and we strive to deliver outstanding service at every contact, which is why we highly value your opinion. Understanding situations that are frustrating for customers or when a problem arises allows us to improve our services and customer service not only for you, but also for other customers. Let us know about them!
  • You can give an opinion on your own behalf only. Please specify if you want to submit the opinion on behalf of someone else who gave you the power of attorney to represent his/her interests.
  • Note, if your opinion contains confidential information (e.g. account number, account balance), please use Internet Banking, call 67 444 444 or go to any branch to get in contact withs us. For safety reasons, e-mail and post should not be used for communicating such information.

What to keep in mind?

  • When communicating a negative opinion (complaint), describe the circumstances of the situation in as much detail as possible.
  • To report an unknown or unauthorised card transaction, select the relevant subject by filling in the form in the section "Bank messages" and indicating the subject "Claim regarding unauthorized card transaction (not performed by me)" or "Other card transaction claim". Provide the necessary information and send the message.
    Important! The card used for the unauthorised transaction must be blocked in the "My cards" section of the Internet Banking site or by calling 67 444 444.

Write a message

What to keep in mind?

  • You will need to be identified in order for us to provide you with detailed information during the call, so have your user number and an identification tool ready.

Get in touch with us at any time
phone +371 67 444 444

For business customers
phone +371 67 444 444   (press “3”)
on working days 09:00-17:00

What to keep in mind?

If you wish to visit a branch, make an appointment in advance. Book an appointment.

Be prepared for your visit to the branch by taking with you:

  • Identity document: passport or ID card
  • The documents relating to the complaint, if any.

What to keep in mind?

For security reasons, this channel is not suitable for sending sensitive information (e.g. account number, account balance). Please use our Internet Banking, call +371 67 444 444 or visit any branch to contact us. However, if you wish to communicate your opinion by email, please make sure it contains the following information:

  • Your full name or company name, full date of birth or company registration number and e-mail;
  • Description of the situation;
  • Where necessary, enclose the related documents too.

Send an e-mail message to info@swedbank.lv

If you wish to communicate information to Swedbank's Management Board, send an e-mail message to valde@swedbank.lv.

What to keep in mind?

Please note that your personal data is not protected!

However, if you wish to submit your opinion by sending a postal letter, make sure it contains the following information:

  • Your full name, full date of birth and contact details, for business customers - company name, registration number and contact details;
  • Description of the situation;
  • Documents relevant to the situation, if there is any. Do not send the originals!

Write a letter and send it to Balasta dambis 15, Riga, LV-1048

We will thoroughly examine the circumstances you have provided and strive to respond as soon as possible, but no later than within 15 days. If we have additional questions or require clarification on certain information, we will contact you. In case the issue in question requires more time to investigate, we will inform you about the time you can expect our reply.

If you disagree with the answer you receive, you have the right to ask for an independent assessment/dispute handling by the supervisory authorities or out-of-court dispute resolution bodies.

Out-of-court dispute resolution bodies:

  • Latvijas Finanšu nozares asociācijas ombuds, Roberta Hirša iela 1, Rīga, LV-1045, website address: www.financelatvia.eu/ombuds/;
  • Latvijas Apdrošinātāju asociācijas ombuds, Toma iela 4, Rīga, LV-1003, website address: www.laa.lv, if the complaint is lodged in connection with an insurance indemnity or denial thereof;
  • Latvijas Transportlīdzekļu apdrošinātāju birojs, Toma iela 4, Rīga, LV-1003, website address: www.ltab.lv, if the complaint is lodged in connection with an insurance indemnity or denial thereof, in mandatory third-party liability insurance of motor vehicles);
  • Patērētāju tiesību aizsardzības centrs, Brīvības iela 55, Rīga, LV-1010, website address: www.ptac.gov.lv, if the complaint has been lodged in connection with the infringement of consumer rights.

Direct supervisory authorities:

  • Latvijas Banka, K. Valdemāra iela 2A, Rīga, LV-1050, website address: www.bank.lv, if the complaint has been lodged in connection with the services provided by “Swedbank” AS, Swedbank P&C Insurance AS Latvian branch, Swedbank Life Insurance SE Latvian branch, “Swedbank Ieguldījumu Pārvaldes Sabiedrība” AS and “Swedbank Atklātais Pensiju Fonds” AS;
  • Patērētāju tiesību aizsardzības centrs, Brīvības iela 55, Rīga, LV-1010, website address: www.ptac.gov.lv, if the complaint has been lodged in connection with the services provided by “Swedbank Līzings” SIA.

Supervisory authorities in the field of personal data protection:

  • Datu valsts inspekcija, Elijas iela 17, Rīga, LV-1050, website address: www.dvi.gov.lv.

The Customer is entitled to file a statement of claim with a court of law, website address: www.tiesas.lv.
If you suspect any risks, irregularities or similar within Swedbank you may report anonymously through our internal alert (whistleblowing) process.

Contact us and write a message under "Card transaction claim" or call us 67 444 444.

Write a message about unauthorized card transaction

Write a message about other card transaction claim

Follow Swedbank's latest news and also share your views on social media:

  • x.com/swedbanklatvia
  • facebook.com/SwedbankLatvia
Swedbank logo

Jūsu Internet Explorer pārlūkprogramma netiek atbalstīta.

Lūdzu izmantot Google Chrome, Mozilla Firefox vai Microsoft Edge pārlūkprogrammu.

Google ChromeMozilla FirefoxMicrosoft Edge

Ar 23.03.2021. Swedbank internetbanka vairs nav pieejama, izmantojot Internet Explorer tīmekļa pārlūkprogrammu.

Tāpat nav iespējams apstiprināt Swedbank maksājumus citās vietnēs, kā arī izmantot Swedbank autentifikāciju, piemēram, latvija.lv.

Turpmāk iesakām izmantot Google Chrome, Mozilla Firefox vai jaunāko Microsoft Edge versiju. Uzziniet, kā uz sava datora uzstādīt kādu no minētajām pārlūkprogrammām, šeit.

С 23.03.2021 Интернет-банк Swedbank недоступен в браузере Internet Explorer.

С помощью Internet Explorer невозможно авторизоваться или осуществлять платежи через Swedbank на сторонних веб-страницах.

Вместо браузера Internet Explorer мы рекомендуем использовать браузеры Google Chrome, Mozilla Firefox или Microsoft Edge. Инструкции по установке упомянутых браузеров можно найти здесь.

From 23.03.2021 Swedbank Internet Bank and Banklink is no longer available using Internet Explorer browser.

It is not possible to authorize or make payments from Swedbank on other web pages using Internet Explorer.

Instead, we suggest using Google Chrome, Mozilla Firefox or the newest version of Microsoft Edge. To find out how to install the suggested browsers, please click here.

Klientu serviss - Инфо и помощь - Customer service: +371 67 444 444

You have been logged out from Internet bank

For extra security close the browser window. If you wish to continue using Internet bank, please log in again.

CASCO when? Now!

Seize the opportunity – get a 15% discount on CASCO insurance until August 3.

Contacts

“Swedbank” AS
Balasta dambis 15, Riga,
LV-1048, Latvia
BIC/S.W.I.F.T.: HABALV22
Reg. number: 40003074764

Useful links

Legal information

Customer programmes

This is Internet Banking site of companies offering financial services - "Swedbank" AS, "Swedbank Līzings" SIA, "Swedbank Atklātais Pensiju Fonds" AS, "Swedbank Ieguldījumu Pārvaldes Sabiedrība" AS, "Swedbank P&C Insurance" AS Latvia branch, "Swedbank Life Insurance" SE Latvia branch. Before signing any agreement read the terms and conditions of the respective service.