Your opinion

What to keep in mind?

• When communicating a negative opinion (complaint), describe the circumstances of the situation in as much detail as possible.
• To report an unknown or unauthorised card transaction, select the relevant subject by filling in the form in the section "Bank messages" and indicating the subject "Claim regarding unauthorized card transaction (not performed by me)" or "Other card transaction claim". Provide the necessary information and send the message.
  Important! The card used for the unauthorised transaction must be blocked in the "My cards" section of the Internet Banking site or by calling 67 444 444.

Write a message

What to keep in mind?

• You will need to be identified in order for us to provide you with detailed information during the call, so have your user number and an identification tool ready.

Get in touch with us at any time
phone 67 444 444

For business customers
phone 67 444 444 (press “3”), on working days 09:00-17:00

What to keep in mind?

If you wish to visit a branch, make an appointment in advance. Book an appointment.

Be prepared for your visit to the branch by taking with you:

• Identity document: passport or ID card
• The documents relating to the complaint, if any.

What to keep in mind?

If you wish to communicate your opinion by email, we recommend to add it as an attachment document, which is signed with a secure electronic signature. Make sure it contains the following information:

• Your full name or company name, national identity number or company registration number and e-mail;
• Description of the situation;
• Where necessary, enclose the related documents too.

Send an e-mail message to info@swedbank.lv

If you wish to communicate information to Swedbank's Management Board, send an e-mail message to valde@swedbank.lv.

What to keep in mind?

Please note that your personal data is not protected!

However, if you wish to submit your opinion by sending a postal letter, make sure it contains the following information:

• Your full name, national identity number and contact details, for business customers - company name, registration number and contact details;
• Description of the situation;
• Documents relevant to the situation, if there is any. Do not send the originals!

Write a letter and send it to Balasta dambis 15, Riga, LV-1048