Accessibility

Our Accessibility Statement

Our aim is and has always been to offer services that are accessible to everyone. Our accessibility statement outlines our approach and ambitions.

At Swedbank, we are committed to making our website and mobile app accessible in accordance with the Latvian legislation available on "Preču un pakalpojumu piekļūstamības likums". By that we mean website and mobile app content from Swedbank and its subsidiaries, the services of which are offered on our website and mobile app.

This accessibility statement applies to www.swedbank.lv and the mobile app Swedbank Latvija.

We continuously improve the user experience for everyone and apply the relevant accessibility standards. We want as many people as possible to be able to use our website and mobile app.

For example, that means you should be able to:

Change colours, contrast levels and fonts using the browser or device settings
Zoom in up to 400% without the text spilling off the screen
Navigate most of the website using a keyboard or speech recognition software
Listen to most of the website content using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Swedbank takes the following measures to ensure accessibility:

Including accessibility throughout our internal policies and processes.
Integrating accessibility into our procurement practices.
Providing continuous accessibility training for our staff.
Assigning clear accessibility goals and responsibilities.

We have also made our website and mobile app texts as simple as possible to understand.

We provide descriptions and explanations of our services in the respective service pages on our website, as well as in the terms and conditions of the respective service and our General Conditions. In case you have any questions about the use of our services, don’t hesitate to ask us.

Compliance status

These website and mobile applications are mainly compliant with Annex I in the directive (EU) 2019/882.

Technical specifications

Accessibility of Swedbank’s digital solutions relies on the following technologies to work with particular combination of web browsers and any assistive technologies or plugins installed on your computer: HTML; WAI-ARIA; CSS and JavaScript.

These technologies are relied upon for conformance with the used accessibility standards.

Accessibility statement

This statement was prepared on 26 June 2025.

The method used to prepare the statement are internal quality assurance processes and third-party audits.

The statement was last reviewed on 26 June 2025.

Enforcement procedure

If, after notifying us of an issue that prevents you from accessing content on our website, you are not satisfied with our response, you may contact the Consumer Rights Protection Centre of Republic of Latvia.

pasts@ptac.gov.lv

+371 65452554

Brīvības Street 55, Rīga, LV-1010

For deaf or hard of hearing persons

If you are deaf, hard of hearing, or have a speech impairment, we provide solutions to help make your banking experience easier.

Learn more

For blind or visually impaired persons

We offer practical solutions to make banking services available for customers who are blind or have visual impairments.

Learn more

For persons with motor or dexterity impairment

We adopt our environment and services so that you can access our branches and use banking services.

Learn more

Other situations

Every customer is important for us. Thus, we provide our services in a way that matches your needs and abilities. In our communication and documents, we use simple and user-friendly language, also known as B2 level language.

Learn more

Feedback and contact information

If you are unable to access our content or a service, please contact us to be directed to an accessible alternative or to receive the content in another format.

You can also get in touch with us in writing – by sending us an Internet Banking message with the topic “Feedback and proposals”. In your message, include the following details:

Whether you are using the bank’s website or mobile app
Your operating system and browser (e.g., Windows 11 + Chrome, or iOS + Safari)
Whether and what kind of assistive technologies you are using (e.g., screen reader, high contrast settings, voice control)
Detailed description of your issue

You can also submit your feedback by email: info@swedbank.lv.

We will respond to you within 15 days.

Accessibility

We want everyone to be able to use our services regardless of their abilities or special needs