Telephone Bank	Fees

Telephone Bank is a service for private entities and enables customers to perform remote banking transactions and receive information over telephone.

The bank grants a User ID to the customer of Telephone Bank along with a code card or code calculator containing identification passwords. The costumer can choose to have code card or code calculator. The customer contacts the bank’s operator by phone without visiting the bank and receives the necessary information or gives instructions to make payments from his/her account. The bank's operator identifies the user by the User ID and passwords from code card or code calculator before executing the user’s instructions.

Swedbank offers three modes of use of Telephone Bank - read-only, transactions and full-access mode.

The read-only mode enables the customer to receive information about his/her account balances and transactions performed. It also enables the customer to receive consultation about all the banking services offered by the bank. Transactions mode enables costumer both to receive all information and effect payments from his/her account, but disable to transact contracts. The full-access mode enables the customer both to receive information and to effect payments from his/her account as well as transact contracts.

The service is available by dialing 67444444 on weekdays from 8 a.m. to 8 p.m. and on Saturdays from 10 a.m. to 5 p.m.

Possibilities (depends from Telephone Bank mode):

• receive information on the balances of accounts;
• give payment orders from own account, to pay bills;
• place a deposit, administer and withdraw it;
• order funds from savings account;
• give and cancel a payment order;
• instruct to buy or sell securities;
• conclude and to terminate agreement on direct debit;
• change account data of multi-currency account;
• change the order of delivery of pending account statement;
• order debit cards, classic cards and credit cards;
• receive information on exchange rates set by Swedbank (for cash and non-cash transactions) and currency exchange rates set by the Bank of Latvia;
• receive information on all services offered by Swedbank.

Information about all service fees is possible to find out in Swedbank price list

To enjoy this service you need to

• open a Salary Account or Private Account with Swedbank,
• conclude an agreement on electronic banking services at the nearest branch of Swedbank.