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How to become a customer of the bank
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ATM network
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Internetbank computers
Questions and answers
Proposals and objections
Information about Ombudsman
Information about personal data processing system

Questions and answers

Enquiries is a section designed for your enquiries about our bank's products and services. This is the place to use for sending us your suggestions and opinions. In addition, there you may browse the frequently asked questions of our customers, accompanied by respective replies.

Should you fail to locate the information required, you are welcome to contact us by phone (+371) 67444444 or submit your enquiry by e-mailinfo@swedbank.lv

Selected the question you are interested in:

Internet Banking service
   What to do to sign an agreement on Internet Banking service usage?
  What is the fee for Internet Banking service usage?
  What to do if I have forgotten my permanent password?
  What to do if the user is blocked ?

Cards
  What to do if the ATM has not returned my card?
  What to do if I have forgotten the PIN code?
  What to do if the card has been stolen or lost?
  What are the commission fees for purchases or cash withdrawal with Visa Electron or Maestro card?


Account opening, servicing, and maintenance
  How can a non-resident open an account with Swedbank?
  What are the payment details required to transfer funds to my account with Swedbank?
  What are the documents needed for opening of an account with Swedbank?
  What is a "multi-currency" account?

Loans
  How to find out whether the bank would issue a loan to me?
  What to do if I am not able to make a loan repayment on time?
  What to do if I wish to repay a part of the loan before maturity?


Deposits (term deposits)

  In what currencies are term deposits accepted?
  Which term deposits are designed for legal entities and which - for private individuals?
   What is the frequency of receiving of interest earned?