Frequently asked questions

How to become a user of Internet banking for business clients?

To become a customer of Internet banking for business clients, visit any branch of Swedbank taking with you a personal identification document and sign an agreement on electronic services of the Bank.

How much does Internet banking for business clients cost?

Registration for the service is free of charge. We offer two options:
Basic tariff - subscription to the Internet banking is free of charge, commission fees are the same as for payments effected at a branch. This tariff is best-suited for companies with a small number of payments,

Active tariff - a fixed subscription fee and a smaller commission fee for transfers (all prices are the same as for ib.swedbank.lv/business). Should you have a need to effect a large number of payments on a regular basis, you will definitely find the Active tariff to be more appropriate.

What to do in case I have forgotten my permanent password?

To receive a new password, visit the nearest branch of Swedbank taking with you a personal identification document.

What to do if my user code is blocked?

User code is blocked if for three consequential times there has been an incorrect password entered. To unblock the codes, visit a branch taking with you your password or any other personal identification document.

How to import payments from files?

When you have logged on to Internet banking for business clients, select the option Payments, Currencies. Select the company and account from which transfers are to be performed. Click the button "Import Payments". Select the appropriate payment type and enter the file address or use Browse to find a file in your computer. Upon clicking "Import the selected file", the file will be imported, and information on the result of importing will be displayed on the screen.
If importing is unsuccessful, check whether:

• The account you have selected is the same as the one from which transfers were to be performed;
• The correct format has been used, to this effect go to "My menus/General Set-Up/Format of Imported File".

Why is the account balance not displayed during preparation of payments?

Swedbank Internet banking site for business clients, contrary to Swedbank Internet Banking, allows to prepare payments and send these to the Bank even if there are no sufficient resources on the current account. The account balance may be checked in "Information/Account Balance". If there is no money on the account, the payment is kept with the Bank for 10 days until money is transferred to the account or, if this does not happen, the payment is cancelled.

Why can I not use Swedbank Internet Banking for my company accounts?

Swedbank Internet Banking is designed for private individuals, while Swedbank Internet banking site for business clients - for companies. The needs of private individuals and companies differ; the companies are developing an increasing need for new functionalities. The Internet banking for business clients solution will be enhanced to incorporate new functions essential for business but unnecessary for private individuals.

Customers authorised to manage specific company accounts should register with Swedbank internet bank for business clients.

Where to view my private account(s)?

You may still view them in Swedbank Internet Banking just like before . A new option has been added - when using Swedbank Internet banking site for business clients, upon finishing the work in Swedbank Internet banking site for business clients and ending the session, you may log on Swedbank Internet Banking by entering your User ID and password repeatedly.

Where and when commission fees/charges are withheld and from which account?

Payment fees are withheld from the same account from which the payment has been made. Monthly charges are withheld from the commission fees account. Payment fees are deducted at the moment of effecting the payment. Monthly charges are withheld on a monthly basis - on the first day of the month.

We have Electronic banking programme for business clients. Do we need Internet banking for business clients? Will these function together?

Yes, they will function alongside each other, since the different customer needs determine different channels. Managers of companies and accountants need different tools:

• Managers may need quick reports on the company' s assets and liabilities, perform transactions with securities, send applications, conclude agreements, etc.
• Accounting departments of companies may need to perform multiple payments QUICKLY and receive detailed reports and statements

Our experience shows that:

• Large corporate customers use both Internet banking for business clients (a tool for managers) and Electronic banking programme for business clients (more used by accountants);
• Medium-sized companies use both Internet banking for business clients (both managers and accountants) and Electronic banking programme for business clients (accounting departments of companies);
• Small-sized companies use Internet banking for business clients (both managers and accountants);
• Companies with "bad" Internet connection use Electronic banking programme for business clients (both managers and accountants).

How to find Internet banking for business clients?

• Go to https://business.swedbank.lv. We advise customers to bookmark this internet banking for business clients address or to add it to Favourites to be able to quickly find it and log on to it;
• The link to internet banking for business clients is available on the opening page of Swedbank Internet Banking.
  This link to internet banking for business clients will also be included on
  www.swedbank.lv.

Do all payments effected electronically need be sealed and signed by the bank?

Entries are posted in accounting registers only on the basis of appropriate supporting documents. Pursuant to Clause 7 of the Republic of Latvia's law "On Accounting", a supporting document must contain the following details:

• Name and registration number of the company, or personal ID code for transactions with private individuals;
• Document title, number, and date;
• Description and justification of the transaction;
• Quantity figures (volumes, amounts);
• Parties directly involved in the deal (participants);
• Signatures of the persons responsible for the transaction and correctness of information.

Any bank account statement prepared in compliance with the requirements of Paragraph 2.1 of the "Regulations on Drawing Up Bank Account Statements", approved by the Bank of Latvia on March 12, 1998, is deemed a supporting document for the purposes of keeping the customer's accounting registers, accounting for and controlling non-cash funds with banks. .

Statements prepared by Swedbank (issued in branches and received through the Internet Bank Internet banking for business clients) comply with the Bank of Latvia's regulations. The company manager decides on the procedure for submitting the payment orders to the bank - either these are signed in a paper format or they are prepared in an electronic format and duly authorised. When submitting electronic payments, the signatures of the persons responsible for information submitted may be replaced with electronic authorisation. Consequently, the law does not stipulate a compulsory requirement for electronically effected payments to be printed out and signed. The execution of a payment order is duly confirmed by the bank account statement, the correctness of the payment order is confirmed by the electronic signature of the customer (authorisation), provided for under the customer agreement with the bank on using remote banking channels.