If you don’t have access to the Internet or have an urgent issue, Telephone Banking will be there to assist you with your financial matters.
To use our specialists’ advice and services call the Telephone Banking number on 67 444 444 and authenticate yourself using your Internet Banking means of identification (user number and code card). This way you can solve some urgent matters, set up new banking services agreements and receive advice by making a single call from the comfort of your home.
You can receive the following banking services via Telephone Banking:
The Telephone Banking services are available by phone on 67 444 444
Before being put through to a specialist, you will be asked to do some things in order to be connected to the most appropriate specialist for handling your issue.
First, you will be asked to select your preferred language and topic of the conversation by pressing the relevant button on your phone. To speed up the servicing and in order for the bank to be able to identify you right away, you will have the option to authenticate yourself even before being put through to the specialist. Using the keypad on your phone, you need to input your Internet Banking user number and the full code from the code card or security token ('code calculator'). After successful authentication, you will be connected to the bank's specialist for receiving the necessary information or services (see the visualisation).
Authentication prior to connection with specialist guarantees even greater safety for customer data as the user number and the code from the code card or security token won't need to be stated orally - now you will be able to enter the credentials in your phones yourself. The automatic identification substantially shortens customer service time as the bank's specialist doesn't need to start the conversation with customer identification related things and can immediately get down to dealing with the matters of concern to the customer.
Why is identification necessary?
Customer identification enables handling specific matters related to customers' personal data and finances. If you don't require identification and only need general advice, you can request being put through to the specialist by entering asterisk (*) instead of the user number.