How to use internet banking?

How

What is important when using online banking?

  • In Swedbank Internet Banking you can select operations by clicking on the desired menu.
  • Unlike with regular browsers, you cannot use the Back, Forward or Refresh (Reload) buttons, all orders must be given from menus.
  • If you press a button but there is no immediate response, do not press the button again. It may be related to a temporary Internet or the bank's server slowdown, and if you press the button again, one more order will be sent to the bank. This kind of cases are usually detected but it may cause financial inconveniences for you.
  • To receive precise instructions on performing specific operations, please refer to Swedbank Internet Banking help instruction.

  • For fast navigation, there is a Site Map on the upper right corner of Swedbank Internet Banking, which will help you to find the necessary section quickly.
  • All users, who have been passive (inactive) for 10 - 15 minutes, are logged out from the system. The user won't know it immediately, and it will show only by pressing a button from menus. If you entered some information (e.g. filled out a payment order form) during this time, the bank won't receive this information and you will have to log on to the system anew.
  • We recommend avoiding lengthy pauses when information is entered.
  • If a technical kind of error occurs and your Swedbank Internet Banking session has been erroneously closed, you can re-log on to the system right away and continue your work.

Internet Banking Security

keys

Security in Internet Banking is bilateral - on the one part, it is ensured by Swedbank through constant development and monitoring of its electronic channels, and, on the other part, the user himself or herself takes care of safety of his or her computer and adheres to the principles of financial safety on the web.

  • Keeping username and password secret, storing the means of authentication at a location accessible to the user only;
  • Use of anti-viruses and security software;
  • Non-disclosure of details necessary for use of electronic services. It is important to keep in mind that the bank will never e-mail or call you to ask such data as Internet Banking password or codes from the code card or security token.

How to log in with a code card?

1. Open Swedbank Internet Banking website https://ib.swedbank.lv
2. In the window displayed after opening Swedbank Internet Banking website, use the relevant fields to enter your User ID and the permanent password and press "Log in"

  • the User ID consists of 6 or 7 digits and it is indicated in the "Remote Banking Services Agreement" under Section "User ID".
  • the password is provided in the closed envelope, which you received upon signing the "Remote Banking Services Agreement" and which has "Password" written on it.

3. Enter the requested 6-digit code from the code card in the window displayed.

Press "Log in".

4. If you are logging on for the first time, you will be requested to change the permanent password:

  • re-enter the current permanent password in the first field;
  • use the second field to enter a new permanent password. It may be any word in length of 6 up to 16 characters;
  • use the third field to re-enter the new password.

Press "Save Changes".


How to login with a digipass?

1. Open Swedbank Internet Banking website https://ib.swedbank.lv

2. In the window displayed after opening Swedbank Internet Banking website, click on "Code Calculator", use the relevant fields to enter your User ID and the 8-character code generated by the code calculator
Kodu kalkulatora lietotāja rokasgrāmata

Press "Log in"


How to make payments via Swedbank Internet Banking?

Follow the instruction to find out how convenient and simple Swedbank Internet Banking is for making payments.

To make a payment, click on the "Payments > Domestic payments" section, select the necessary payment type, fill out the required information and confirm the payment.

To pay bills, select the pre-defined payment forms, which will assist you in paying bills:

Under section "Payments > Domestic Payments", use the payment form field "Defined Payments" to select the necessary company from the bank's pre-defined payment list.

You can access this list also by using the menu "Payments > My Defined Payments" and selecting "Add Defined Payment".

Select the necessary item to open the payment form.

Fill out all the requested information regarding your payment.

To save payment details and save your time in future, press "Save and Submit". From now on, this payment will be available from the menu "My Defined Payments" under the name you specified.

To make the payment, press button "Submit Order".

The prepared payment will be displayed for verification as to whether all data is entered correctly. In the blank field, re-enter the payment amount and press "Yes". The payment is submitted to the bank and will be executed within 15 minutes.


How to log out from Swedbank Internet Banking?

To stop working in Swedbank Internet Banking, click "Exit" on the top of the page. This must be always done to stop using Swedbank Internet Banking.

Kontaktinformācija

 

Useful links

 

How to join?
You are welcome to sign up for Internet Bankign in the closest Swedbank branch.

Icon You may use Internet banking service by visiting our branches

A+ You can increase font size in Internet banking site by pushing A+ icon in the top right corner of the page.

Stäng Skriv ut