Investigation and Cancellation of Payments
1. Investigation of sent or non-incoming payment
|1.1. If the error is due to Swedbank||free of charge|
|1.2. Investigation or modification of a payment to the beneficiary's account with Swedbank or another commercial bank in Latvia||3 LVL|
|1.3. Investigation or modification of a payment within the Swedbank Group||10 LVL|
|1.4. Investigation or modification of a payment to the beneficiary's account outside Latvia up to 6 months old||20 LVL + actual costs|
|1.5. Investigation or modification of a foreign payment older than 6 months||100 LVL|
|1.6. Investigation or modification of a foreign payment older than one year||150 LVL|
|2. Cancellation of payment(also for payments in LVL)|
|2.1. Payment to the beneficiary's account with Swedbank or another commercial bank in Latvia||10 LVL|
|2.2. Payment to the Swedbank Group||20 LVL|
|2.3. Payment outside Latvia:|
|2.3.1. Up to 6 months old||35 LVL + actual costs|
|2.3.2. Older than 6 months||100 LVL|
|2.3.3. Older than 1 year||150 LVL|
|3. Bank's reply on the process of investigating the payment|
|3.1. Written reply on investigation||5 LVL|
|3.2. Reply in SWIFT format||free of charge|
Effective from 06.12.2006.
Investigation of a sent or non-received payment - the payment for service does not guarantee the return of funds to customer's account. The return of an executed payment is possible upon beneficiary's consent only. If investigation shows that Swedbank has made an error, the fee will be refunded. Demands for payment to be investigated can be made at branches (in free text or by completing a form), through Telephone banking service, or electronically (by sending message to the bank in Remote Payment Channels).
Fee for premature currencing of payment amount - if the transaction is in a foreign currency, the banking fees for the service will be calculated and charged in LVL at the Bank of Latvia's official exchange rate.
Completion of payment order form under customer's assignment - according to the customer's payment details specified in the source document (invoice, waybill - invoice, etc.). The fee is for every payment order prepared.
Actual costs - the fees or commissions that a correspondent bank and/or a beneficiary bank may charge independently from Hanasanka for the investigation or correction of a payment order.